Program Manager, Commercial Card Implementation (Bilingual French)
Scotiabank•Toronto, ON
•Onsite
About The Position
The Program Manager, Commercial Card Implementation is responsible for leading the planning, setup, and execution of Commercial Card and Visa Payables Automation implementations for Scotiabank clients across Canada and the United States. The role also supports ongoing program operations by delivering customer training, resolving issues, and ensuring a high level of client satisfaction. Success in this position contributes directly to business objectives by ensuring new programs launch efficiently, achieve expected volumes, and operate smoothly.
Requirements
- Minimum 2+ years of project management experience
- Bilingualism in French is mandatory
- Strong technical, analytical and organizational skills
- Minimum 2 years previous Corporate or Commercial banking or business experience
- Excellent verbal and written communication skills
- Proven ability to work independently and meet strict deadlines
Nice To Haves
- Experience working with Commercial Visa Card offerings is preferred
- Commercial Card, Payable Automation and TSYS experience is an asset
- Project Management certification (PMP) and/or SCRUM is an asset
Responsibilities
- Lead end‑to‑end implementation of Commercial Card and Payables Automation programs to meet spend and financial targets
- Assess client needs and recommend the most effective implementation approach.
- Build strong client relationships to support clear communication and issue resolution.
- Deliver effective client training on policies, processes, reporting, best practices, and provide ongoing support to maintain high satisfaction
- Collaborate with internal teams and third‑party providers to ensure smooth delivery
- Manage third‑party provider deliverables throughout implementation and post‑launch to ensure alignment with project goals
- Identify, escalate, and support resolution of product or process issues, ensuring client feedback is addressed
- Follow departmental procedures and maintain accurate, complete, and compliant documentation
- Improve cost efficiency through proper billing of chargeable services and timely closure of unused services
Benefits
- annual bonus
- flexible vacation
- personal and sick days
- comprehensive benefits that start on your first day
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
