Bilingual French Collections Officer (Commercial Accounts)
About The Position
We are searching for a highly motivated, enthusiastic, and committed French Bilingual Collection Officer with 5 or more years of experience in the industry. In this role, you will manage commercial collections, contact customers with past-due accounts, negotiate payment arrangements, and help reduce outstanding balances while delivering strong customer service. This role is ideal for someone who is organized, resilient, professional on the phone, and comfortable working in a fast-paced environment. Reporting to the Operations Manager, you will play an important role in supporting account resolution, reducing risk, and helping the business achieve its collections goals.
Requirements
- Bilingual in French and English, with strong verbal and written communication skills
- Experience handling commercial collections, payment negotiations, and delinquent accounts
- Strong customer service and phone communication skills
- Good math skills and confidence performing basic calculations
- Strong organization, time management, and documentation skills
- Proficiency with Microsoft Excel and Outlook
- Strong computer skills and ability to learn internal systems quickly
- Ability to adapt and stay effective in a fast-paced environment
- A motivated, team-oriented attitude with a desire to grow your career
Responsibilities
- Provide excellent service and ensure exceptional execution results in the collection of financial loans
- Conduct collections calls for all past due accounts
- Contact past due customers by phone, request payment & negotiate appropriate payment arrangements, within authorized limits; Send correspondence to delinquent/collection customers
- Use defined procedures to arrange and coordinate firm payment arrangements within established risk policy for our collection customers; Assess and mitigate risk by referring accounts for further action
- Document call activity details in Collections system to reflect action taken; Update customer account information with e.g. commitments to pay, amounts & dates, collection call updates
- Apply tact, diplomacy & resourcefulness; Handle objections & excuses, apply soft calling techniques, where appropriate, to effectively manage & control situations
- Perform to regulatory standards and best practice on collections
- Achieve individual collection targets, in order to meet Department and Company goals
- Maintain and submit reports for review by collection management
- Complete other collection responsibilities, as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
