Program Manager, Coffeehouse Innovation Testing and Governance
About The Position
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a Program Manager, Testing Planning & Governance, you will help shape how Starbucks brings innovation to life by defining and operationalizing enterprise-wide testing strategy across the innovation lab and broader testing ecosystem. You will establish the frameworks, intake processes, governance models, portfolio visibility, and learning loops that help teams make better decisions, accelerate learning, de-risk investment choices, and drive measurable business outcomes. Partnering closely with Testing Methodology & Research, Data & Analytics, and cross-functional leaders, you will turn strategy into practical ways of working that enable disciplined experimentation at scale.
Requirements
- 6–10+ years of experience in program management, strategy, innovation, business operations, or related fields.
- Proven success leading complex, cross-functional programs in highly matrixed organizations.
- Experience developing governance models, decision frameworks, portfolio management practices, and enterprise prioritization processes.
- Demonstrated ability to influence senior leaders and drive alignment across diverse stakeholder groups.
- Experience implementing new capabilities, processes, and ways of working at enterprise scale.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Experience with experimentation, incubation, innovation, or test-and-learn environments.
- Familiarity with portfolio management, integrated planning, reporting, knowledge management, and governance tools.
- Experience in retail, QSR, consumer-facing industries, strategy, consulting, product management, or business operations preferred.
- Bachelor's degree preferred. PMP certification a plus.
Responsibilities
- Operationalize enterprise testing strategy and frameworks – Translate enterprise testing strategy into actionable roadmaps, priorities, execution plans, and standardized decision criteria in partnership with the Testing Methodology & Research team.
- Lead governance and enterprise integration – Own intake, prioritization, approval pathways, escalation management, decision rights, and governance standards so testing is embedded into key decision forums and aligned to enterprise priorities.
- Serve as the voice and champion of testing across the enterprise - Promote a culture of experimentation, incubation, and evidence-based decision making by increasing awareness, adoption, and engagement with testing capabilities. Act as a trusted advisor to leaders, helping teams understand when and how to leverage the testing ecosystem to accelerate learning and improve decision quality.
- Manage portfolio visibility and sequencing – Own the integrated enterprise testing portfolio and unified testing calendar, providing clear visibility into active and planned tests, progress, risks, dependencies, trade-offs, and outcomes.
- Build and manage the enterprise testing and learning ecosystem – Establish the processes, knowledge repositories, tools, and feedback loops that connect testing activities across the enterprise, ensuring learnings are captured, shared, and leveraged to improve decision making, portfolio prioritization, and innovation outcomes.
- Build enterprise testing capabilities – Develop training, communications, adoption strategies, and enablement programs that strengthen testing, incubation, and learning capabilities across the organization while driving awareness and consistent application of best practices.
- Enable tools, standards, and infrastructure – Oversee the tools, platforms, reporting capabilities, playbooks, templates, and governance assets that support intake, portfolio management, knowledge sharing, transparency, consistency, and enterprise-wide scalability.
- Influence how work gets done – Build alignment with senior stakeholders and cross-functional teams, balancing structure with flexibility in a fast-moving, innovation-driven environment.
Benefits
- medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
- short-term and long-term disability
- paid parental leave
- family expansion reimbursement
- paid vacation from date of hire
- sick time (accrued at 1 hour for every 25 hours worked)
- eight paid holidays
- two personal days per year.
- eligible partners participation in a 401(k) retirement plan with employer match
- discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- incentivized emergency savings
- financial well-being tools.
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
- student loan management resources
- access to other educational opportunities.
- backup care
- DACA reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
