Program Manager - Cisco

Ingram Micro•Buffalo, NY

12d

About The Position

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. The Program Manager is responsible for supporting and executing strategic vendor programs with a strong focus on Cisco initiatives, partner engagement, and go-to-market execution. This role serves as a key liaison between Ingram Micro and Cisco, helping drive program alignment, operational excellence, and revenue growth across global and regional partners. The ideal candidate will manage buying programs, vendor exception processes, training initiatives, and sales enablement activities while collaborating closely with Product Managers, Partner Operations Managers, vendors, and cross-functional teams. This role requires strong project management, communication, and relationship-building skills to successfully coordinate multiple initiatives and support business objectives.

Requirements

A four-year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1-year position specific experience.
Strong collaboration and influencing skills with the ability to work effectively across cross-functional teams and external partners.
Excellent verbal and written communication skills with the ability to interact professionally with executive-level stakeholders.
Strong presentation and facilitation skills with experience delivering training sessions, demos, or enablement content.
Proven ability to manage multiple projects simultaneously in a fast-paced environment.
Strong analytical, organizational, and problem-solving skills with high attention to detail.
Ability to work independently while also contributing effectively within a collaborative team environment.
Proficiency with Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and SharePoint.
Adaptability and willingness to learn new systems, tools, and applications as business needs evolve.
Established and productive professional capable of working independently with general supervision while exercising sound judgment in resolving moderately complex business challenges.

Responsibilities

Manage buying programs for global partners and support regional go-to-market initiatives.
Act as a liaison between Cisco and Ingram Micro for program execution, operational support, and escalations.
Navigate Cisco procedures, policies, and vendor exception processes to ensure operational efficiency and compliance.
Support Cisco-driven initiatives, campaigns, and strategic projects that drive partner engagement and business growth.
Develop and deliver training sessions, demos, and enablement materials for internal teams and partners.
Create outbound content and messaging to support Business Development Representatives (BDRs) and sales initiatives.
Collaborate with Product Managers (PMs), Partner Operations Managers (POMs), vendors, and cross-functional teams on key projects and operational initiatives.
Track project timelines, coordinate resources, and ensure timely communication and issue resolution.
Build and maintain strong relationships with internal stakeholders, vendors, and partners.