Program Manager- Centralized Policy, Procedure & Forms

Northwell•Village of Westbury, NY

About The Position

Northwell Health is seeking a highly organized and detail-oriented Policy Program Manager/Specialist to join our Centralized Policy, Procedure & Forms (CPP&F) Department. This pivotal role is responsible for assisting with the overall management of the Northwell Health Policy Program, ensuring the standardized development, revision, approval, communication, implementation, and maintenance of all administrative and clinical policies, procedures, and guidelines across the organization. The successful candidate will be instrumental in facilitating the complex multi-stage review processes, ensuring regulatory compliance, and collaborating with diverse stakeholders to uphold the highest standards of governance and patient care as well as supporting efficient operations across the Health System by ensuring all records pertaining to system approved policy, procedure, guidelines and forms are properly retained, stored, and disposed of according to federal, state, local, and contractual requirements. Another aspect of this role involves facilitating the creation and comprehensive management of patient-facing forms available in 23 different languages, braille, and accessible formats for the visually impaired, ensuring equitable access and clear communication for all patients.

Requirements

Bachelor's Degree required, or equivalent combination of education and related experience.
1-3 years of relevant experience, required.
Minimum of 1-3 years of experience in policy development, management, and implementation within a complex organizational environment, preferably in healthcare.
Demonstrated experience managing multi-stakeholder review and approval processes for critical documentation.
Advanced proficiency with document management systems, particularly Microsoft SharePoint.
Strong command of Microsoft Office Suite (Word, Excel, PowerPoint).

Nice To Haves

Master's degree preferred.
Experience with legal or compliance documentation in a healthcare setting.
Project/Account Management
Knowledge of Northwell Health's organizational structure and clinical operations.
Familiarity with regulatory frameworks governing healthcare (e.g., DOH, TJC, CMS).

Responsibilities

Supports leadership with day-to-day operations.
Supports leadership in achieving strategic goals and objectives to achieve overall mission of the health system in line with Health System strategy.
Participates, supports and drives major initiatives of business leadership and identified Committees.
Accountable for follow-up activities.
Develops and determines priorities and monitors status of projects on an ongoing basis.
Plans and executes projects and programs. Prepares project plans including: scheduling, cost analysis, content, communications and other elements as appropriate including relevant process and procedures Acts as a liaison and fosters communication between departments, committees and leaders within the health system and Health System.
Oversees work of subcommittee coordinators.
Maintains ongoing interaction and follow-up with clinical and administrative business leaders.
Performs research, analysis to supplement and assist initiatives, projects and program.
Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.