Program Manager-CalAim (5796)

MERCY HOUSE•Santa Barbara, CA

5d•$75,920 - $75,920•Onsite

About The Position

The Program Manager is responsible for the comprehensive management of the California Advancing and Innovating Medi-Cal (CalAIM) program, including the oversight of program deliverables and service delivery. Key responsibilities include the supervision and support of the Housing Navigation staff, ensuring the expansion and service quality of Housing Navigation, Housing Tenancy and Sustaining Services, Housing Deposits, Short-term Post Hospitalization Housing, Day Habilitation, and other CalAIM care coordination services to individuals at-risk and/or experiencing homelessness throughout Santa Barbara County. The role involves ensuring compliance with program metrics, quality control, administrative oversight, and fostering partnerships with local providers and funders. This position reports directly to the Santa Barbara County Regional Director and collaborates closely with the Senior Director of Housing Solutions.

Requirements

Bachelor’s degree in public health, social work, healthcare administration, behavioral Health, or related field
Minimum of 3-5 years of program management experience in health care, social services, behavioral health, or homeless services
At least 1-2 years of experience with CalAIM, Medi-Cal, or care coordination programs
Strong leadership, communication, and project management skills
Knowledge of HMS, care management platforms, or electronic health records (EHR).
A valid CA driver’s license, proof of insurance and a reliable vehicle is required.
Comfortable with utilizing your own vehicle to conduct site visits, visiting clients at shelters, meeting clients out in the field, etc.
Ability to work effectively with a diverse population
Ability to plan, organize and prioritize duties
Ability to perform crisis intervention as needed
Ability to clearly communicate information and instructions verbally and in written form
Ability to maintain a positive, professional and safe environment while on duty
Ability to establish and maintain effective working relationships with others
General knowledge of community resources available to clients in Santa Barbara
Working knowledge of a strengths-based, client-centered, and evidence-based approaches
Ability to multitask, maintain confidentiality, and meet deadlines
Ability to maintain professional conduct, attitude, and appearance at all times
Proficiency in Microsoft Office programs (e.g., Word, Excel, PowerPoint)
Ability to lift, bend, push, and pull up to 50 pounds
Prolonged periods sitting at a desk and working on a computer

Nice To Haves

Master of Social Work is of significant value

Responsibilities

Manage the day-to-day operations for the CalAIM program
Ensure monthly program metrics are met
Develop an in-depth understanding of the CalAIM process workflow
Develop program work plans and standard operating procedures in collaboration with the leadership team
Oversee CalAIM program staff as services expand
Work collaboratively with shelter navigation teams
Engage executives in program development and enhancement activities
Build partnerships with local providers and funders to enhance community services
Serve as program liaison to contracting partner and attend all requested partnership meetings
Support implementation of trauma-informed and culturally responsive services
Attend meetings assigned by the Regional Director
Provide reports on service delivery, caseloads, and problem-solving program challenges
Maintain compliance with CalAim billing, Electronic Health Record Management system, service delivery standards, and data entry processes
Track all program enrollments and activities, ensuring billing data accuracy
Support and participate in program audits and conduct quality assurance reviews
Ensure compliance with confidentiality and HIPAA Privacy Rules
Oversee quality control of case files on a regular basis to ensure accurate, up-to-date documentation on all clients, including but not limited to Individual Housing Plans, Assessments, Case Notes, etc.
Assist in program management, budget planning, and compliance reporting
Track expenditures and program sustainability
Support strategic planning and expansion of CalAim services
Manage client flow and CalAIM caseloads in collaboration with program staff
Provide intervention for program participants and serve as a point of contact for program grievances
Provide strong leadership for team operations
Provide training and guidance to deliver high-quality services
Hire, train, supervise, evaluate, and terminate program staff as necessary, in collaboration with the Regional Director
Guide staff in providing case management utilizing trauma-informed care and strengths-based approaches, in line with Housing First and harm reduction principles
Supervise 5-7 direct reports, as CalAim services expand
Demonstrate leadership and team-building qualities to implement the mission and core values of the agency
Facilitate staff meetings and case conference meetings in collaboration with the Regional Director
Meet with staff bi-monthly to discuss program challenges/needs
Provide support to staff in emergency situations at the shelter
Conduct staff training, coaching, and performance evaluations
Oversee documentation quality assurance and caseload audits
Foster a collaborative, mission-driven team environment
Attend internal and external meetings on behalf of the Agency
Must participate in networking function and community meetings, and meet with funders and partnering agencies as necessary
Assist with Shelter Program Activities when needed
Attend staff meetings and training workshops
Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications
Develop new partnerships with other agencies to enhance our current services
Collaborate with healthcare providers, behavioral health agencies, hospitals, shelters, and community partners
Build relationships with county agencies and managed care plans
Coordinate integrated care services for high-need populations
Perform ad hoc projects as appointed by upper management