CalAIM Case Manager
About The Position
The CalAIM Case Manager is responsible for outreaching and enrolling clients in Enhanced Care Management or Community Supports. They will work collaboratively with and as part of the CalAIM interdisciplinary team to provide high quality, effective case management to CalOptima members. Case management includes, but is not limited to, comprehensive assessment of needs, development of a care plan, provision of intensive case management services, use of therapeutic interventions to promote health behaviors, coordination of care, and resource linkages to medical, psychiatric, behavioral, educational, and other services as needed. The CalAIM Case Manager will be responsible for ensuring all documentation is completed within organizational standard of 72 hours.
Requirements
- Bachelor’s degree in social work, psychology, counseling, sociology, or behavioral science
- Bilingual English/Spanish required
- Minimum 2 years working for a community based organization or community health center as a case manager
- Skilled in evidenced based communication such as Motivational Interviewing or similar empathy-based communication strategies
- Understanding and knowledge of mental health, substance use, and the unhoused population
- Resourceful community liaison with experience navigating through complex health systems and community services
- Strong assessment, interpersonal, and intervention skills
- Strong writing and professional communication skills
- Must excel in multitasking within a high-paced environment
- Available to work weekends if needed
Responsibilities
- Conduct outreach, enrollment, and case management to the selected population of focus determined by the assigned health plan and facility
- Develop an individualized comprehensive care plan integrating clinical and non-clinical needs to achieve health goals designed to improve health outcomes
- Manage and coordinate care for a defined caseload of members with complex needs
- Engage with members both in person in a field-based setting and on the phone in a manner that utilizes evidence-based approaches, such as motivational interviewing, that promotes collaboration between the case manager and the patient
- Assists with the coordination of medical and behavioral health services
- Attend health fairs, events, and other activities as assigned to promote CalAIM services
- Maintain documentation for each contact as instructed and within the program and organizational timelines
- Display knowledge of other services offered at Families Together, such as: Medical, Behavioral Health, Dental, Vision, and Wellness
- Understand the organizations chain of command and report all concerns and/or suggestions to the direct supervisor
- Help patients connect with transportation services and provide ongoing appointment reminders
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
