Program Manager-Broadband and Cable Affairs

Loudoun County Government•Sterling, VA

About The Position

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We’re proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community — that’s The Loudoun Difference . Welcome and thank you for your interest in employment with Loudoun County Government! ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION. Do you want to make a difference in one of the fastest-growing counties in the United States? Can you work as part of a team, with inspiration, vision and creativity? Are you passionate about the role of technology in supporting the mission of local government? Loudoun County’s Department of Information Technology is currently seeking a talented and highly motivated individual to serve as the ambassador for the County’s Broadband Strategic Plan who is familiar with broadband infrastructure. The focus of this position will be on working collaboratively with citizens, County staff and the Board of Supervisors to communicate and work towards advancement of the County’s Broadband Strategic Plan and to advance activities to improve broadband, particularly in western Loudoun County. This is not solely a technical position. There is a large element of policy development and community collaboration that is necessary.

Requirements

Bachelor's degree; five (5) years of related work experience with experience with cable TV, telecommunications, or broadband services; or equivalent combination of education and experience.
Experience administering public-facing request/case systems (e.g., LEx) and producing recurring operational reports for stakeholders.
Ability to coordinate cable/broadband construction activities in County facilities and to resolve vendor billing and inter-departmental accounting issues.
Capability to translate technical input on broadband, wireless, and cable into clear program decisions and communications for non-technical audiences.
Possess and demonstrate in-depth knowledge of principles and practices related to broadband to the premises
Holds a working knowledge of broadband legislation and franchise agreements, and has a willingness to remain current on the changing landscape

Nice To Haves

Experience with broadband providers and equipment vendors preferred
Experience with SharePoint, Teams, and ServiceNow; local government experience preferred.
Certifications such as SCTE, ITIL Foundation, PMP or CAPM; familiarity with Planview/Innotas.
PMP certification a plus.

Responsibilities

Provide program oversight for ongoing broadband projects and coordination of those activities, and effectively communicating status
Coordination between internal County staff and external vendors, consultants, and stakeholders
Coordinate franchisee support for cable/broadband buildouts in new and renovated County facilities, including specifications, scheduling, acceptance, and close-out; partner with Facilities and Finance to address cable billing and inter-departmental accounting issues.
Liaison between the Department of Information Technology and County Administration for all matters regarding broadband
Serve as the primary point of contact for citizen requests and concerns related to cable franchise and broadband matters; oversee intake, triage, and resolution via the Loudoun Express Request (LEx) system, and maintain monthly status reporting.
Communication plan and website updates to reflect the advancement of broadband through a variety of activities
Lead outreach that promotes County broadcast television and broadband services to residents and businesses, aligning efforts with the broadband communication plan and collaborating with Public Affairs.
Cooperation with the County’s Communications Commission
Ensure A/V logistics and technology coordination for Communications Commission meetings and related monthly LEx update presentations by partnering with DIT audio-visual staff; act as the meeting technology point-of-contact on agenda nights.
Develop governance for all aspects of broadband related projects and activities
Provide non-technical advisement on broadband, wireless, and cable technologies by coordinating input from technical subject-matter experts to inform policy, procurement, and program decisions.
Provide strategic oversight for digital equity related issues including affordable broadband to low income and disadvantaged housing, providing for telehealth, education, and employment services, and coordinating supporting initiatives across the County
Identify resources and present analysis of possible vendors/projects that will address broadband needs in Loudoun County
Write Requests for Proposals for provision of broadband internet services, both wired and wireless
Draft and recommend policy changes to support implementation, maintenance, and expansion of affordable broadband services
Research and work with Grant’s Coordinator to explore and apply for broadband related grants
Reviews, initiates, and explains legislative items that are before the state General Assembly, the FCC, and Congress.
Demonstrates compliance with County, Department, and Division policies and procedures, and federal state laws and regulations, as applicable to position.
Administers the County’s cable franchise agreements.
Support special projects as assigned to advance broadband and cable objectives across the County.