Program Manager, Brand & Creative Operations (Contract)

Fetch•New York, NY

2d•$80 - $90•Hybrid

About The Position

Fetch Pet Insurance is seeking an experienced Program Manager to provide coverage coordinating brand and creative projects. This role reports to the SVP of Program Management, but is embedded within the Brand & Creative team. You’ll partner closely with the Account Director, Executive Creative Director, and creative leads. You will assume full day-to-day ownership of brand project execution — from intake through delivery — while bringing the process discipline, sound judgment, and cross-functional credibility of someone operating at a senior level. You will be the anchor for the Brand & Creative team, managing the flow of creative work through Asana, protecting timelines, resolving issues before they escalate, and giving stakeholders a clear, dependable read on program health.

Requirements

5–7+ years of project or program management experience in a creative, agency, or marketing environment, with a demonstrated ability to operate independently at a senior level.
Advanced, hands-on Asana proficiency — building projects, configuring rules and dependencies, and generating reporting.
A proven track record managing multiple concurrent creative workstreams with precision, reliable documentation and consistent follow-through.
Executive-ready written and verbal communication, with strong meeting facilitation skills and the ability to present facts, clarify decisions and align stakeholders across levels.
Strong operational judgment and composure when priorities shift or information is incomplete, with the ability to translate ambiguity into clear scope, owners, dependencies, decisions and next steps.

Nice To Haves

Experience with agile or sprint-based workflows strongly preferred.
Familiarity with creative collaboration tools and workflows, including Google Drive, Figma and Adobe Creative Suite, is a plus.

Responsibilities

Own end-to-end program tracking and workflow management across Asana and Google Sheets, building and maintaining project structures, owners, milestones, dependencies, and approval/decision points, while keeping timelines and status current across multiple concurrent strategic and BAU initiatives.
Partner with the Account Director and Creative Leads on the full lifecycle of creative briefs from intake through final delivery, confirming capacity planning, scope, deliverables, required inputs, owners, approvers, dependencies, timing and available capacity before work is committed.
Lead weekly status and working meetings, document decisions, owners and action items, and provide clear, concise, executive-ready updates that distinguish current status, decisions needed, risks and next steps. Communicate the downstream impact of changes to scope, priority, timing or resourcing so stakeholders can make informed decisions.
Identify blockers, conflicting dependencies and delivery risks early; assess their impact on scope, timing, and capacity. When escalation is needed bring it promptly to Brand & Creative leadership with clear options and a recommended path.
Partner with account management, design leads, and copy leads to scope incoming requests, estimate timelines, and align resourcing against shifting priorities.
Maintain and reinforce established intake, briefing, review, approval and delivery processes. Clarify roles and decision rights, document agreed changes, and identify practical improvements that increase visibility, accountability and predictability.