Creative Operations Manager, Brand Studio - Contractor

Kit

3d•$6,000 - $6,000•Remote

About The Position

Kit is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next. The Brand Studio team at Kit is exceptional at what they do, and right now, too much of their time is going toward managing work rather than doing it. We need a skilled Creative Operations Manager and producer who can take ownership of how creative work gets triaged, scheduled, and executed so the Brand Studio team can stay focused on what they do best. This role exists to bring structure and flow to a creative team. You'll own the intake and scoping of creative requests across the company, build and maintain a realistic sprint schedule, and keep projects moving by removing blockers, communicating clearly, and making proactive recommendations when priorities shift. You'll also take a systems-building approach to how we plan and schedule work, including building improvements to our internal capacity planning tool so the way we plan gets better over time. If you love the operational side of creative work, are energized by cross-functional communication, feel confident building systems using AI and can hold a firm but collaborative line on scope and deadlines, this role will feel like a good fit.

Requirements

Managing creative or production workflows — intake, briefing, scheduling, and delivery
Communicating clearly about scope, capacity, and tradeoffs with both creative and non-creative stakeholders
Running sprint or project planning across multiple concurrent workstreams
Keeping projects moving in a remote, async environment without needing to be the loudest voice in the room
Working fluently in Notion (or a comparable project management tool) and understanding how to build systems other people actually use
Comfortable using tools like Claude Code (or similar) to build or improve internal tools that support planning and scheduling — you don't need to be an engineer, but you should be excited to vibe-code your way to a better system
3+ years in a project management, production, or creative operations role, ideally supporting a creative or brand team
Experience managing intake and prioritization across a high volume of requests from multiple internal stakeholders
Track record of building or improving project management systems, not just maintaining them
Experience using no-code or AI-assisted tools to build lightweight internal tools or automations, even informally
Experience working cross-functionally with marketers, designers, and creative directors to align on scope and timelines
Comfortable working in a remote-first environment where documentation and async communication do a lot of the heavy lifting
You're calm when things are chaotic — you don't absorb the team's stress, you help reduce it
You communicate proactively and don't wait to be asked for a status update
You can hold a firm position on scope or capacity without being combative about it — you lead with data and a recommendation, not just a "no"
You spot problems before they become fires and say something early
You document your thinking and keep others in the loop without being asked
You'd rather build a small tool that solves a recurring problem than solve it manually every time

Nice To Haves

Needing a clearly defined playbook to feel confident — this role will require you to build the playbook
Discomfort with ambiguity or shifting priorities; the creative calendar will change and you'll need to adapt without losing the thread
Preferring to stay in your lane rather than proactively flagging scope or capacity issues upstream
Relying on synchronous communication to get things done — most of this team operates async across time zones

Responsibilities

Own the intake and scoping of creative requests across the company.
Build and maintain a realistic sprint schedule.
Keep projects moving by removing blockers, communicating clearly, and making proactive recommendations when priorities shift.
Take a systems-building approach to how we plan and schedule work, including building improvements to our internal capacity planning tool.
Take ownership of request triage and ensure briefs are complete before they reach a Brand Studio team member.
Run sprint planning and keep sprints on track by surfacing blockers early and making confident recommendations when tradeoffs are needed.
Identify patterns in the types of work coming in and propose additions to the brand asset menu where repeatable work types have emerged.
Use Claude Code (or similar) to build improvements to our internal capacity planning web app, taking a systems-building approach to scheduling and planning problems.
Continue refining and improving the internal capacity planning web app and sprint planning processes.
Take on additional project management tasks as assigned.
Stay responsible for holding team members accountable to deadlines, surfacing blockers, making necessary tradeoffs and helping the team to increase their output.

Benefits

This is a part-time independent-contractor engagement (20 hours/week), billed at a contract rate of $6000 / month depending on experience; As a contract role, this position is not eligible for Kit's full-time salary, equity, or benefits package.
This is an initial 6-month contract with the opportunity to renew based on business need.
The contractor is responsible for their own taxes and insurance and invoices Kit monthly.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume