Program Manager - Behavioral Health Urgent Care

Easterseals MORC•Southfield, MI

About The Position

Easterseals MORC is seeking a Program Manager for their Behavioral Health Urgent Care. They are looking for individuals who are passionate about helping others and making a difference in the lives of the individuals they serve. This role involves managing administrative and programmatic functions, leading a clinical team, and ensuring the delivery of high-quality behavioral health and substance use disorder crisis services.

Requirements

Possess an LMSW from the Michigan Board of Examiners of Social Workers, an LPC from the Michigan Board of Licensing and Regulations of Counselors, or have a limited license or be fully licensed as a Psychologist from the Michigan Board of Examiners of Psychologists.
At least five (5) years of full-time casework experience or therapy experience.
At least two (2) years of supervisory experience in a substance use disorder or mental health setting.
One (1) year of experience working within acute care/crisis services.
Experienced and knowledgeable in current practices including, but not limited to, person-centered planning, community-based services and supports available for adults and families, crisis intervention, and transitional planning.
Possess a valid motor vehicle operator or chauffeur's license.
Knowledge and understanding of co-occurring disorders (mental health and substance abuse); stages of change (transtheoretical model); phases of recovery; and motivational interviewing/enhancement therapy.
Knowledgeable with Dual Diagnosis capability for substance use and mental health programs.
Familiar with a variety of outcome measures for psychiatric and co-occurring substance use, medical, and other disorders.
Demonstrate the knowledge of diagnostic criteria for psychiatric and substance use disorders and treatment options.
Demonstrate comprehensive understanding and knowledge of the array of behavioral health and substance use disorder crisis services available within the community.
Demonstrate a comprehensive understanding and knowledge of crisis intervention strategies.
Demonstrate the ability to identify stage of change and use interventions consistent with stage of treatment.
Knowledgeable of evidence-based practices utilized within Easterseals MORC, particularly those that can be employed in the Behavioral Health Urgent Care setting.
Demonstrates knowledge of principles of trauma informed care.

Nice To Haves

Experience working with the criminal justice system.
MCBAP Certification with CAADC and CCS.

Responsibilities

Manage all administrative and programmatic functions related to assigned program(s).
Enforce agency policies and procedures, and develop new procedures to support the Mission, Vision, and Values of Easterseals MORC.
Develop and maintain protocols and toolkits, including behavioral health and substance use crisis intervention techniques for each discipline within the team.
Conduct team meetings to review problem areas and develop solutions, and review case records with subordinate staff to ensure quality.
Instruct, assign, schedule, check, and appraise performance of staff. Hire and make recommendations regarding disciplinary action and discharge, pay increases, and/or promotions.
Create and maintain staff schedules ensuring adequate coverage during Behavioral Health Urgent Care hours, including extended hours (some evenings and weekends).
Identify stage of change and use interventions consistent with stage of treatment. Assist staff in developing strength-based, stage-wise treatment matched crisis intervention, treatment plans, and aftercare.
Prevent unnecessary emergency department visits by ensuring the provision of evidenced-based, appropriate, comprehensive, and satisfactory Behavioral Health Urgent Care services.
Ensure individuals receiving Behavioral Health Urgent Care are provided with appropriate aftercare plans and ensure follow-up activities occur.
Oversee and deliver acute care/crisis intervention for a complex population of members in a collaborative, interdisciplinary team model.
Provide effective supervision and leadership of clinical care within the interdisciplinary team, ensuring the highest quality of care.
Model and use the Spirit of Motivational Interviewing in all interactions with staff, individuals, and stakeholders.
Provide outcome and strength-based supervision to staff utilizing a range of supervision techniques to foster professional development and performance, develop skill sets, and increase individual outcomes.
Conduct clinical case reviews that are competency-based, strength-based, culturally relevant, and focus on improving individual outcomes.
Assist staff in improving and updating professional skills by providing information on pertinent conferences, seminars, new techniques, and current/pending legislation.
Orient and develop new staff.
Act as a liaison with other Management Team members, community agencies, advocacy groups, and other mental health and substance use service providers.
Identify, monitor, and conduct improvement strategies based on program outcome measurements, adherence to contractual and budget standards, and licensing and accreditation standards.
Utilize outcome measurements in supervision, including developmental tools to improve staff performance.
Provide support, education, and reinforce the use of prescribed medications to treat substance use and behavioral health disorders.
Ensure full compliance with developing and monitoring PIPs in accordance with the Supervision Policy.
Ensure monthly supervision/coaching requirements are met for all assigned staff as defined by Supervision Guidelines.
Ensure full compliance in completing annual performance evaluations.
Demonstrate knowledge of principles of trauma-informed care and teach and ensure its use by the interdisciplinary treatment team.
Willingness to support and assist individuals with trauma-related issues.
Participate in after-hours on-call as required.