Administrative Assistant, Behavioral Health Urgent Care

Monarch•Raleigh, NC

About The Position

This is a PRN position with shift coverage on an as-needed basis. The Administrative Assistant will maintain and keep orderly and up-to-date files in relation to Behavioral Health Services, complete reports, assessments, and paperwork, and ensure all records meet standards, regulations, policies, and procedures. The role involves coordinating the preparation and typing of programmatic material, reports, meeting minutes, staff evaluations, mailings, and correspondence. The assistant will perform routine clerical duties, assist in front desk/medical records responsibilities, and ensure professional and courteous communications. They will serve as support and an informational liaison, create and file paperwork, maintain required trainings, and demonstrate knowledge of emergency procedures and agency policies. Driving and travel may be required. At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island, offering hope, promoting wellness, and empowering individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. Monarch offers a positive and encouraging work environment with opportunities for professional growth and internal promotion.

Requirements

High School Diploma (Required)
Clerical Experience (Not Required)

Responsibilities

Maintain and keep orderly and up-to-date files in relation to Behavioral Health Services such as committee minutes, actions, procedures, correspondence, personnel, payroll, program participants, finances, mailing lists, forms, agency directory, etc.
Complete reports, assessments, and paperwork as required or requested.
Ensure all records meet standards, regulations, policies and procedures.
Coordinate preparation, and/or typing, of programmatic material, reports, meeting minutes, staff evaluations, mailings, and correspondence, etc.. as required or requested.
Demonstrate knowledge of statutes, regulations and policies of governing areas in which job responsibilities are performed.
Perform a variety of routine clerical duties including but not limited to filing, copying, faxing, sorting mail and posting, etc.
Assist in front desk/medical records responsibilities: greet visitors, check people in and out for appointments, take payments, schedule appointments, pull charts, perform medical record filing, audit medical records.
Ensure professional and courteous communications via telephone, fax, face-to-face, correspondence and any other method of communication used with all people served and agency stakeholders.
Serve as support and act as informational liaison to employees, related professionals, visitors, and people served reporting the key issues to appropriate management staff.
Create files and labels. File all requested paperwork in appropriate files as assigned.
Maintain trainings as required and requested.
Demonstrate knowledge of emergency procedures and assist in crisis situations.
Demonstrate knowledge of and comply with all agency policies and procedures.
Complete all other relevant responsibilities as assigned by the supervisor.
Driving and travel may be required.