Program Manager (Aging Services)
About The Position
The Aging Services Program Manager will be responsible for providing coordination of services and outreach to older adults who are registered to Isaacs Center programs. This role involves supporting the management of behavioral and operational challenges, developing and updating program schedules in alignment with NYC Aging Contracts, and serving as a liaison between various stakeholders. The manager will also conduct outreach, supervise program support staff, and ensure compliance with relevant agency requirements. A key aspect of the role is to ensure participants have access to social services, wellness education, arts and culture, and recreation activities, while also developing and maintaining relationships with community partners and providers.
Requirements
- Strong writing, speaking, interpersonal, and organizational skills.
- Demonstrated experience providing group facilitation.
- Demonstrated experience maintaining strong interpersonal skills.
- Demonstrated experience managing data and outcomes.
- History of working with diverse and high-needs aging populations.
- Value team building.
- Support the development of a community to address complex issues.
- Bachelor's degree.
- Ability to handle confidential information with discretion.
- Ability to work some flexible hours.
- Working knowledge of community resources and service providers to older adults.
- Ability to work effectively with cultural, economically and educationally diverse populations.
- Strong verbal, written and interpersonal communication skills.
- Demonstrated knowledge of aging-related issues.
- Computer literacy includes Microsoft Word, Excel, and Outlook.
Nice To Haves
- Prior experience working with the elderly highly preferred.
- Bilingual, English/Chinese or English/Spanish highly preferred.
Responsibilities
- Provide coordination of services and outreach to older adults registered to Isaacs Center programs.
- Provide support in maintaining behavioral and operational challenges.
- Develop, maintain, and continually update a schedule of programs and supportive services in alignment with the vision and contractual obligations for NYC Aging Contracts.
- Serve as liaison between specialists, consultants, volunteers, interns, supplemental service providers, property management, and other community stakeholders.
- Conduct outreach to share program services and offerings to new and potential members.
- Supervise program support staff.
- Ensure compliance with NYC Aging, NYSOFA, and Internal requirements.
- Work closely with NORC Program Manager to create programming opportunities and increase roles, responsibilities, and essential duties.
- Ensure participants gain access to social services, wellness education, arts and culture, and recreation activities.
- Create and manage a monthly calendar of activities, services, and events.
- Develop and maintain relationships with community partners and consultants.
- Develop professional provider relationships with older adults, families and caretakers.
- Develop individualized service plans and reassess regularly.
- Develop and maintain a directory of supportive services and agencies available locally.
- Organize and lead community center trips and outings.
- Assist with outreach efforts and follow-up to referrals.
- Advocate for clients' rights, entitlements, and benefits.
- Communicate with hospital and rehabilitation social workers when needed.
- Submit weekly Dashboard and Service Log reports and maintain documentation.
- Work with supervisor and government agencies to ensure compliance.
- Provide support for programs through planning, implementation, management, and evaluation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
