Program Manager A - Student Affairs

Clark College•Vancouver, WA

4d•Hybrid

About The Position

Clark College is currently accepting applications for a full-time, permanent classified Program Manager A in the Advising, Wellness, and Career Services department within Student Affairs. This position will support the Associate Dean. This position provides management and leadership of office operations, department budgets, technology implementation and student informed decision making. This position ensures efficient, student-centered service delivery, supervises staff, supports implementation of student success technologies, and contributes to continuous improvement efforts aligned with institutional goals and equity-centered practices. This position is 40 hours per week, schedule may be flexible between 7:30am and 6:00pm Monday-Friday, hybrid work arrangements may be possible. At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

Requirements

Bachelor’s degree AND one (1) year of professional related work experience OR equivalent related work experience may be substituted for education on a year-for-year basis.
One (1) year of supervising staff in a student services, customer service, or related environment.
One (1) year of budget experience that could include: reconciliation, travel authorization, and budget management.
Experience utilizing Microsoft office suite.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Ability to use time and resources to complete work in a timely and accurate manner.
Ability to use data to inform operational decisions and service improvements in alignment with the goals of the department and college.
Proof of identity, and documentation of U.S. citizenship or legal authorization to work.

Nice To Haves

Hybrid work arrangements may be possible.

Responsibilities

Assist students in navigating college policies and procedures and provide appropriate resources to help ensure student success.
Lead daily front office operations, ensuring efficient workflows and a welcoming, student-centered environment. Office operations include both virtual and in-person settings.
Supervise front desk staff and student employees, including hiring, training, scheduling, and performance support.
Coordinate and manage front desk staff schedules and service coverage to meet student and departmental needs.
Provide exemplary service to students, staff, faculty and community members in electronic, virtual, phone and in-person interactions.
Coordinate and oversee budget development and fiscal management activities for assigned programs.
Review and analyze financial, statistical, and operational reports to assess program performance.
Authorize and approve program expenditures and administrative transactions, including requisitions, vouchers, budget revisions, personnel actions, grants, and contract proposals.
Develop, implement, and evaluate program, college, and state policies, procedures, and operational practices.
Support implementation and effective use of student success technologies (e.g., Watermark, PeopleSoft and scheduling systems), including staff training and process improvements.
Participate in leadership discussions and provide recommendations on operations, business practices, and service delivery.
Conduct and participate in meetings and events in face-to-face and/or virtual settings
Attend regular staff meetings and document meeting minutes as needed.
Collect and analyze service data, identify trends, and support data-informed decision-making.
Manage office needs and make appropriate requests for facilities, IT, Custodial and other areas as needed.
Monitor budget activity using PeopleSoft, prepare reports, and identify potential concerns or opportunities.
Utilize standard office software and learn new technologies; maintain organized and accurate records.
Maintain and ensure compliance with federal, state, and institutional policies and laws (e.g., FERPA, HIPPA, ADA, Title IX).
Serve as a member of college committees, councils, or teams as assigned or approved by supervisor
Perform related duties as required.