Program Manager 5

SmartIPlace • Columbus, OH

5d

About The Position

This role serves as a business advocate, evaluating information systems' needs and proposing solutions to complex challenges. The Program Manager will prepare cost-benefit analyses for projects, assist stakeholders in prioritizing projects for maximum ROI, and ensure business units understand technology solutions and overall solution delivery while aligning with governance processes and architecture standards. Responsibilities include participating in the IT annual budgeting and planning process, tracking IT spending, communicating with IT managers to define capacity for business needs, and partnering with leaders on IT strategic initiatives. The role also involves collaborating with customers and IT staff to resolve incidents, monitoring technology and training needs, and keeping program areas informed of IT services. Engaging IT staff and external providers to develop coordinated responses, reporting on activities and customer satisfaction to IT Leadership, and managing long-term technology demands are key. Additionally, the role includes coordinating IT activities, planning and leading steering meetings, creating communication plans, and assisting with the continual improvement of IT branding and marketing.

Requirements

• Manage the demand side of IT governance
• Apply interpersonal skills with both technical and non-technical customers
• Establish and maintain strategic relationships
• Partner with the ODOC program area in the development of IT solutions to meet their needs
• Promote and market IT capabilities to the ODOC program area
• Communicate ODOC program area needs to IT
• Identify innovative solutions to create a competitive advantage for the ODOC program area
• Facilitate the planning and execution of business changes through the use of technology
• Define, track and measure business benefits realization
• Identify, manage and resolve problems to improve customer satisfaction

Responsibilities

• Serving as a business advocate, evaluating information systems' needs and proposing solutions to difficult and complex information system challenges
• Preparing cost-benefit analysis for projects and assisting business stakeholders in prioritizing projects to maximize ROI
• Ensuring that business units understand technology solutions, overall solution delivery, while aligning compliance with governance processes and architecture standards
• Participating in IT annual budgeting and planning process for assigned business units and subsequently tracking IT spending throughout the budget cycle
• Communicating with Information Technology managers to proactively define capacity to fulfill business needs with the appropriate solutions and services
• Partnering with leaders both inside and outside the organization to collaborate and ensure meaningful results from Information Technology strategic initiatives
• Collaborating with customers and Information Technology staff to resolve, coordinate, and execute the resolution of customer incidents
• Monitoring ongoing technology and training needs while keeping ODOC program areas informed of Information Technology services and solutions
• Engaging Information Technology staff and/or external service providers (e.g., OIT, government agencies, business stakeholders) to develop comprehensive and coordinated responses
• Reporting on activities, communications, performance monitoring and overall customer satisfaction status to Information Technology Leadership
• Managing long-term ODOC program area demands for technology solutions
• Coordinating Information Technology activities including planning, scheduling, and leading monthly steering meetings
• Creating and executing communication plans for delivery of services/solutions, tailoring communication appropriately for various audiences
• Assisting with the continual improvement of Information Technology branding and marketing of services, including services catalog and other standard documentation
• Manage the demand side of IT governance
• Apply interpersonal skills with both technical and non-technical customers
• Establish and maintain strategic relationships
• Partner with the ODOC program area in the development of IT solutions to meet their needs
• Promote and market IT capabilities to the ODOC program area
• Communicate ODOC program area needs to IT
• Identify innovative solutions to create a competitive advantage for the ODOC program area
• Facilitate the planning and execution of business changes through the use of technology
• Define, track and measure business benefits realization
• Identify, manage and resolve problems to improve customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed