Operations Program Manager 5

Oracle•Santa Clara, CA

5d•$126,200 - $264,100

About The Position

We are seeking an experienced Operations Program Manager to lead operational transformation initiatives within the Repair Services organization. This role focuses on improving repair quality, vendor performance, operational efficiency, and end-to-end service execution across the repair ecosystem. The successful candidate will lead cross-functional programs spanning engineering, quality, supply chain, logistics, customer support, and external service providers. They will establish operational governance, drive process improvements, resolve complex issues, and deliver measurable improvements in quality, turnaround time, and customer satisfaction. The ideal candidate combines strong program management, operational excellence, vendor management, and analytical problem-solving skills with the ability to influence stakeholders, manage complex initiatives, and drive continuous improvement across a global organization.

Requirements

Experienced Operations Program Manager
Strong program management skills
Operational excellence skills
Vendor management skills
Analytical problem-solving skills
Ability to influence stakeholders
Ability to manage complex initiatives
Ability to drive continuous improvement across a global organization

Responsibilities

Lead operational transformation initiatives within the Repair Services organization.
Improve repair quality, vendor performance, operational efficiency, and end-to-end service execution.
Lead cross-functional programs spanning engineering, quality, supply chain, logistics, customer support, and external service providers.
Establish operational governance.
Drive process improvements.
Resolve complex issues.
Deliver measurable improvements in quality, turnaround time, and customer satisfaction.