Program Manager 1-B-LDH (Digital Services-Maintenance & Operations)

State of Louisiana • Baton Rouge, LA

1d • Onsite

About The Position

This position works within the Digital Services Section of the Louisiana Department of Children and Family Services (DCFS). Digital Services provides leadership in project governance, systems implementation, and strategic alignment of technology solutions supporting agency operations. The role administers technology operations for DCFS systems and services, including maintenance, configuration management, operational support, testing, and user support, with a focus on reliable, secure, and compliant performance. It also involves technology budget projections, contract and agreement management, and coordination with the Office of Technology Services and other stakeholders.

The role requires advanced knowledge and expertise in project management, information technology, and public sector program administration, including familiarity with DCFS programs, policies, and regulatory requirements. The incumbent must be able to lead large-scale initiatives, navigate complex stakeholder environments, and ensure compliance with applicable state and federal laws governing DCFS operations.

The position is based in Baton Rouge, Louisiana. The typical schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday. Flexible schedules may be available after meeting certain criteria, depending on the position. The appointment may be probational, promotional, or a job appointment lasting up to 48 months; a job appointment may convert to a probational appointment. It may also be filled as a detail with promotion within 12 months or by promotion of a permanent classified employee. Prospective employees must complete and clear multiple background clearances before employment.

Requirements

• Meet one of the stated minimum qualification pathways: seven years of experience in developing, managing, or evaluating health or social service programs, or in public health, public relations, social services, health services, health regulation, or administrative services; OR six years of full-time work experience in any field plus four years of qualifying experience in those areas; OR a bachelor’s degree plus four years of qualifying experience; OR an advanced degree or Juris Doctorate plus three years of qualifying experience.
• Demonstrate relevant knowledge and expertise in project management, information technology, and public sector program administration.
• Be familiar with DCFS programs, policies, and regulatory requirements.
• Demonstrate the ability to lead large-scale initiatives, navigate complex stakeholder environments, and ensure compliance with applicable state and federal laws governing DCFS operations.
• Complete and clear multiple background clearances prior to employment.
• Include relevant, detailed education and experience in the electronic application; resumes are not accepted in lieu of completed application sections.

Responsibilities

• Administer technology operations for DCFS systems and services, including system maintenance, configuration management, operational support, defect identification and resolution, functional testing, and help desk activities.
• Monitor system performance and service desk ticket activity, and manage end-user support to ensure issues are documented, prioritized, escalated, and resolved according to established service levels.
• Troubleshoot, test, validate, update, and enhance systems to support reliability, availability, and compliance with agency policies, standards, and procedures.
• Develop budget projections for technology expenditures and coordinate updates with the DCFS Budget Section.
• Draft, review, and manage contracts, interagency agreements, Data Sharing Agreements (DSAs), and Memorandums of Understanding (MOUs) related to assigned projects.
• Serve as liaison with the Office of Technology Services (OTS) and stakeholders to align with technology standards, operational support activities, and service improvements.
• Perform special projects and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed