Program Manager 3-LDH

State of Louisiana•Baton Rouge, LA

About The Position

The Program Manager 3 is responsible for end-to-end operational performance of Louisiana’s sole Parish Health Unit system, which has 64 locations statewide. The role ensures efficient, high-quality, and financially sustainable service delivery, translating strategic direction from Louisiana Department of Health (LDH) and Office of Public Health (OPH) leadership into standardized clinic operations. It has direct accountability for access, throughput, workforce optimization, patient experience, and revenue cycle execution, and serves as the primary operational leader of the clinic system, overseeing regional operations infrastructure and performance management across all sites. The position is located in the Office of Public Health, Center for Community and Preventative Health, in East Baton Rouge Parish. It may be filled as a probationary appointment.

Requirements

Eight years of experience developing, managing, or evaluating health or social service programs, or in public health, public relations, social services, health services, health regulation, or administrative services; or six years of full-time work experience in any field plus five years of qualifying experience; or a bachelor’s degree plus five years of qualifying experience; or an advanced degree or Juris Doctorate plus four years of qualifying experience.
For the six-year full-time work experience in any field option, every 30 semester hours earned from an accredited college or university may substitute for one year of experience, up to 120 semester hours and four years.

Responsibilities

Direct and oversee parish health unit operations to provide consistent, efficient, and patient-centered services.
Implement standardized operational models to optimize patient flow, access, scheduling, visit volume, and staffing efficiency.
Establish and enforce system-wide clinical workflows, standard operating procedures, and performance expectations.
Support and implement LDH and OPH strategic priorities, including WIC initiatives, through planning and project management.
Execute strategic initiatives established by OPH and bureau leadership, including service expansion, consolidation, new care delivery models, and external partnerships.
Lead operational implementation and expansion of new programs from pilot phases through full-scale delivery.
Develop and submit grant proposals to support program growth, funding, and long-term sustainability.
Oversee contracts and Memoranda of Understanding, ensuring compliance with deliverables, timelines, and fiscal requirements.
Approve invoices, monitor contractor performance, and ensure accountability for contractual obligations.
Monitor and analyze legislation and lead policy and procedure revisions to ensure regulatory compliance.
Participate in emergency preparedness and response activities while maintaining required LDH, FEMA, and other readiness standards.