Program Management Office (PMO) Tower Director

TISTA Science and Technology Corporation•Remote-United States, UNAVAILABLE

1d•Hybrid

About The Position

The PMO Tower Director is the contractor-side leader accountable for program governance across the contract and leads the Program Management Office (PMO). The PMO governs and supports delivery through compliance, tracking and monitoring, metrics and analytics, scheduling, quality and standardization, staff onboarding, deliverable review, and program communications. The role is the right hand to the Program Director and drives collaboration across Data Center Operations, Financial Operations, Business Office Integration, and Service Delivery Integration. The PMO provides the Program Director, TISTA leadership, and the client with a single view of program health, while the towers own and execute delivery. Government authorities retain approval, policy, prioritization, and acceptance decisions. The Director leads program governance and operating rhythms; integrated scheduling and dependency management; deliverable calendars, quality review, and acceptance tracking; KPI and AQL measurement and forecasting; risk, issue, and action management; contract compliance and audit readiness; quarterly reviews and executive reporting; dashboards and analytics; standard processes and document control; staffing and onboarding administration; subcontractor performance tracking; and communications and knowledge management. The position leads a multidisciplinary PMO team and coordinates with corporate contracts, finance, human resources, and security functions. The position is based in Rockville, Maryland, or Austin, Texas, and requires working in the office at least two days per week. Travel is as required by customer mission needs. The employee must be able to obtain and maintain the personnel suitability, credentials, system access, and training required for a Tier 4 / High Risk clearance. The suggested pay range is $130,546 to $145,875; offers depend on skills, qualifications, experience, and location, and certain positions may be eligible for bonuses.

Requirements

At least 8 years of experience in program or project management, including 5 years leading or building a PMO for complex, multi-team programs.
Project Management Professional (PMP) certification.
Experience managing integrated schedules, deliverable governance, risk registers, and performance measurement across multiple workstreams or contractors.
Experience with Federal contract performance measures, such as KPIs, acceptable quality levels, and quality assurance surveillance plans.
Proficiency with project and portfolio management tools such as Microsoft Project or Smartsheet, plus SharePoint, Excel, and Power BI.
Strong executive communication and writing skills, with comfort presenting to large audiences.
Bachelor’s degree in business, information systems, public administration, engineering, or a related field; sixteen years of relevant experience may substitute for a degree.
Must be able to obtain and maintain the personnel suitability, credentials, system access, and training required per a Tier 4 / High Risk clearance.
Ability to work in the office at least two days per week in Rockville, MD, or Austin, TX.
Travel as required per customer mission needs.

Nice To Haves

Experience working within the Department of Veterans Affairs.
Experience in a large Federal, healthcare, regulated, or mission-critical infrastructure environment.
Master’s degree in business, information systems, public administration, or a related field.
Program Management Professional (PgMP), Portfolio Management Professional (PfMP), or comparable advanced certification.
ITIL 4, Lean Six Sigma, or CMMI credentials.
Experience standing up a PMO during contract start-up or transition.
Experience preparing for CPARS evaluations and Government audits.
Experience managing subcontractor and teaming partner performance.
Experience in an outcomes-based environment and comfort transforming vague parameters into clear guidelines.
Experience using AI and automation to streamline reporting, evidence collection, and forecasting.

Responsibilities

Serve as the principal contractor-side leader for program governance and PMO outcomes.
Lead the PMO team, including program and project managers, schedulers and project controls, risk and compliance, quality assurance, analytics, deliverable management, onboarding, and communications staff; embed PMO leads within towers when workload requires.
Execute the governance structure, operating rhythm, tools, templates, and staffing.
Develop and maintain the program management plan, integrated master schedule, deliverable register, risk and issue register, action log, decision log, and staffing plan.
Maintain an integrated schedule and deliverable calendar used by every tower, with internal due dates ahead of contract deadlines.
Manage deliverables end to end, including scheduling, quality gates, transmittal, acceptance tracking, rejection root-cause analysis, and document control.
Track KPIs and AQLs across towers, forecast period-end performance, flag at-risk measures early, and coordinate recovery plans and corrective actions with Tower Directors.
Maintain the KPI registry and data dictionary, defining each measure’s calculation, data source, owner, and evidence; ensure reported metrics are traceable and calculation methods are agreed with the Government.
Build and maintain program dashboards and reporting, using interim tools when needed and transitioning to Government-owned platforms as they mature.
Produce quarterly program reviews and monthly status and performance reports, and prepare the Program Manager and Tower Directors to present them.
Lead program risk management and compliance, including the risk register, audit readiness, and preparation for QASP reviews and CPARS evaluations.
Standardize program processes across towers, including templates, standard operating procedures, RACI charts, reporting formats, and quality standards.
Manage staff onboarding and offboarding, roster accuracy, background investigations, PIV credentials, system access, required training, and evidence for Government review.
Track subcontractor and partner performance, utilization, and hours against plan, and raise issues early.
Lead program communications and knowledge management so staff, partners, and stakeholders work from consistent information.
Coordinate with corporate contracts, finance, human resources, and security teams on contract actions, staffing, and compliance.
Present decision-ready status, risks, and recommendations to the Program Director and escalate issues affecting program commitments early.
Maintain clear boundaries between contractor recommendations and Government decision, approval, and acceptance authority.
Protect sensitive information, keep records auditable, and ensure work stays within approved contractual and governance boundaries.
Maintain staffing, onboarding, background investigations, suitability, and required training in a current, audit-ready state.
Ensure deliverables pass PMO quality review and are complete, accurate, timely, and ready for Government review and acceptance.
Work in the office at least two days per week and travel as required by customer mission needs.