Program Management Manager- Technology Portfolio Operations

PNC•Farmers Branch, TX

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Program Management Manager within PNC's Technology organization, you will be based in Pittsburgh, PA or Dallas, TX. The TPMO Operations team is recruiting a Technology Portfolio Operations Manager responsible for overseeing and advancing demand intake processes, capacity planning, and utilization reporting throughout the TPMO group. This role is accountable for scalable processes, tool governance, operational controls, and data-driven insights that improve throughput, predictability, and transparency in a global delivery model. The ideal candidate is execution-oriented, analytical, and experienced in building durable operational mechanisms across cross-functional stakeholders.

Requirements

Experience in Business Operations, Portfolio Operations, PMO/TPMO Operations, workforce management, or operational excellence roles.
Proven ability to build and run operational mechanisms (intake, prioritization, governance, and performance management) across cross-functional stakeholders.
Demonstrated experience with demand and capacity management, including forecasting, scenario planning, and workforce allocation in a matrixed environment.
Strong background in process design, SOP/runbook development, and continuous improvement in a fast-paced environment.
Advanced analytical and reporting skills, including KPI definition, dashboarding, and executive storytelling with data.
Hands-on experience governing enterprise tools/workflows (e.g., Jira, ServiceNow) and implementing automation to scale operations.
Excellent communication, facilitation, and stakeholder management skills; ability to influence without authority.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Bachelors degree
At least 5 years of prior management experience is typically required.

Nice To Haves

Experience working within an enterprise TPMO/PMO as an operations, governance, or portfolio enablement function.
Familiarity with Lean, Six Sigma, Agile operations, or other continuous improvement methodologies.
Experience designing intake/demand management models and operating cadences for technology portfolios.
Experience scaling and governing a partner/vendor ecosystem (including ramp readiness, performance management, and business continuity planning).
Experience aligning workforce plans with Finance/HR (OpEx, budgeting, hiring plans) and building executive-ready planning artifacts.
Experience driving tool governance and enterprise-scale standardization initiatives.
Prior experience in a GCC or offshore delivery model.
Higher level education such as a Masters degree, PhD, or certifications is desirable.
Industry experience is typically 8+ years.

Responsibilities

Own demand intake hygiene and enforce consistent work classification - gearing ratios, staffing mix etc to enable accurate planning, reporting, and prioritization.
Establish capacity models (role-based capacity, availability assumptions, utilization targets) and maintain rolling 12-week, quarterly, and annual capacity plans.
Translate demand signals into resourcing scenarios (baseline/commit/stretch), clearly documenting tradeoffs and impacts to SLAs and commitments.
Run workforce governance and operating rhythms (weekly/monthly/quarterly) to manage allocation, resolve staffing conflicts, and ensure highest-value work is staffed appropriately.
Build forecasting and what-if models (incoming demand, throughput, carryover) to improve predictability and inform hiring, vendor, and budget decisions.
Monitor workforce health (utilization, allocation drift, skill mix gaps, attrition/leave impacts) and drive actions such as rebalancing, cross-training, and surge support.
Align partner/vendor capacity plans with readiness milestones (e.g., butts-in-seats), ramp plans, and business continuity needs; define operational readiness criteria and performance expectations.
Standardize planning calendars, handoffs, and SLAs (intake-to-assignment) to reduce aging/unassigned work and improve flow.
Define and govern a single set of demand/capacity KPIs (e.g., forecast accuracy, utilization, allocation stability, work aging, service tier performance) with clear data definitions and refresh cadence.
Build and maintain executive dashboards and standardized operational readouts that provide a single source of truth and accelerate prioritization and resourcing decisions.
Manages and leads program managers to ensure success in the execution of organizational programs in support of corporate strategy.
Manages and assesses the general and detailed planning stages of organizational programs; participates in the development of strategies to ensure projects achieve overall program goals.
Oversight and reporting for the overall program budget while working to ensure success of the program.
Monitors and evaluates the implementation and effectiveness of the programs and recommends enhancements based on results.
Coaches and develops program managers.
Retains and grows relationships with service partner leadership to ensure seamless delivery and a consistent experience across multiple distribution channels.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service