Program Management Director

GXO Logistics•Remote, OH

1d•Onsite

About The Position

At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. As the Director of Program Management, you will be responsible for the overall customer satisfaction, growth and profit levels for assigned clients. The Director of Program Management will oversee various operational areas, including profit and loss performance, supply chain strategy development, strategic account management and growth, and new solutions design and pricing. You'll leverage your experience to drive positive financial results, customer loyalty and employee engagement while ensuring successful outcomes for GXO and its clients.

Requirements

Bachelor's degree or equivalent related work or military experience
7 years of program and/or project management experience
Experience in the logistics or supply chain industry
Strong knowledge of supply chain operations and supply chain systems
Ability to travel up to 75% of the time
Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations.
Familiarity and ability to comply with TSA security procedures.
Ability to travel domestically via road, rail and air as required for the role and pursuant to Company travel and expense requirements.

Nice To Haves

Solid financial acumen and business management experience
Warehouse Management Systems (WMS) experience
Demonstrated leadership and interpersonal skills with the ability to coach, influence and develop teams
Excellent verbal and written communication skills with experience presenting information to various audiences
Strong project management skills and experience managing complex initiatives

Responsibilities

Lead the development of effective growth strategies for the supply chain and drive new account growth through effective solution development
Build and strengthen strategic relationships with client senior leadership teams
Ensure annual profit, efficiency and quality goals are achieved for assigned client engagements
Develop short-range and long-range business plans and objectives for the organization
Ensure VOC/VOM KPIs are meaningful, aligned with business objectives and achieved consistently
Direct capital expenditure planning and asset deployment activities while sustaining a Lean culture
Manage account-driven initiatives and strategic business objectives
Ensure customer contractual obligations are met and exceeded where possible
Oversee Network Builds and strategic implementation initiatives
Support ML & NPI Builds to drive operational success
Lead Concierge Services program management activities
Manage Pharmacy Setups (HwOps) and related project execution
Drive Dock Mastery initiatives and operational excellence programs
Oversee Inbound and Outbound Operations processes and performance
Ensure effective Inventory Control strategies and execution