Support Programs, Program Lead, Military Connected Services

Dallas College•Brookhaven, GA

13d•Onsite

About The Position

The Support Programs Program Lead for Military Connected Services supports a caseload of students by providing wrap-around services and facilitating programming that promotes educational development and student success. The role builds positive working relationships with stakeholders and constituents, develops campus and college-wide programming, and fosters a strong community culture for students. The Program Lead plans, executes, implements, and assesses programs designed to support student success. This is a 40-hour-per-week staff position. All positions are considered on-site. After six months of employment, employees may have the opportunity to apply for a hybrid schedule, subject to job responsibilities, operational needs, supervisor approval, and Dallas College policy. The salary minimum is $56,119 annually. The position is exempt and requires regular, predictable attendance. Extended hours beyond the regular 8:00 a.m. to 5:00 p.m. workday may be required, especially during peak registration periods, including nights and weekends. The role requires an associate degree from an accredited higher education institution; a bachelor’s degree is preferred. Applicants must have two years of related experience, a current and valid Texas driver’s license, and an acceptable driving record. Official transcripts are required. The position is subject to a criminal background check, and some positions may require fingerprinting.

Requirements

Associate degree from an accredited higher education institution; official transcripts required.
Two years of related experience.
Current and valid Texas driver’s license and an acceptable driving record.
Case management experience.
Experience developing programs and initiatives for holistic student development and success.
Ability to work effectively with students.
Experience using data to make informed decisions.
Knowledge and application of appropriate student development theories and ability to bridge theory and practice for students’ benefit.
Knowledge of contemporary issues in higher education and the purpose of community colleges and vision of Dallas College.
Ability to maintain confidentiality as appropriate.
Excellent time management, coordination, collaboration, and interpersonal skills.
Ability to communicate complex ideas and information effectively, verbally and in writing, to varied stakeholders.
Ability to work extended hours beyond the regular 8:00 a.m. to 5:00 p.m. workday, particularly during peak registration times, including nights and weekends.
Regular and predictable attendance.
Subject to a criminal background check; some positions may be subject to a fingerprint check.

Nice To Haves

Bachelor’s degree.
Bilingual or multilingual ability.

Responsibilities

Support a caseload of students and track participating students’ retention, persistence, engagement, and graduation rates.
Envision, plan, and follow through on student-development theories, ideas, activities, training, and programming.
Plan and facilitate campus programs, college-wide events, interactive workshops, and engagement opportunities.
Ensure programs and activities comply with Dallas College, state, and federal regulations.
Serve as a resource, consultant, and advocate for students and their concerns.
Review student data, including enrollment, registration, academic standing, benefits used, and other student-success information.
Establish and assess measurable student learning outcomes, program goals, and objectives.
Create a positive and inviting environment for Support Programs.
Assist with major college-wide events and prepare and submit reports on events, services, and accomplishments.
Develop and maintain partnerships throughout the College.
Assist with communications, promotions, public relations, and the preparation of promotional and informational materials.
Transport students to engagement opportunities as needed using Dallas College vehicles; monitor or accompany students to program activities, workshops, and engagement opportunities, including driving when needed.
Protect student and employee information and comply with FERPA and related privacy and confidentiality policies.
Complete required Dallas College professional development training hours per academic year.
Perform other duties as assigned.