Program Lead

Merakey • East Greenwich Township, NJ

5d

About The Position

The Program Lead manages and oversees day-to-day activities for specific programs or services within an assigned Division, reporting to the Program Manager. The role coordinates program activities and supports the delivery of high-quality services to participants. It may include managing an individual caseload. The Program Lead serves as the lead staff member and point person during the shift, supports and directs staff, and helps ensure client and staff safety. Responsibilities also include direct care, medication management, incident management, and household operations and upkeep.

Requirements

• Must be at least 18 years old.
• Must have a verifiable high school diploma or GED.
• 1–3 years of experience working in a human services residential setting.
• Willingness to obtain NADSP Certification within the first year of hire, if required.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
• Ability to make quick decisions and remain calm under pressure.
• Ability to work independently and collaboratively as part of a team.

Responsibilities

• Act as lead staff member and point person while on shift.
• Prepare and manage house schedules in coordination with the Program Manager.
• Provide direct care, including assistance with activities of daily living, food preparation and feeding, and maintaining required supervision.
• Manage and administer medications.
• Coordinate incident management with the Program Manager and QCO.
• Manage household needs, including menu development, grocery shopping, and housekeeping.
• Ensure ongoing cleanliness and upkeep of the assigned home.
• Handle daily maintenance needs, such as changing lightbulbs and cleaning filters.
• Identify needed repairs and submit maintenance requests.
• Provide guidance, support, and direction to staff members.
• Assign duties and responsibilities according to program needs and staff members’ strengths.
• Conduct regular staff check-ins and provide performance feedback and guidance on areas for improvement.
• Enforce program policies and procedures to help ensure the safety and security of clients and staff.
• Monitor client behavior and intervene when needed to de-escalate conflicts or address concerns.
• Respond to emergencies or crises according to established protocols and seek assistance as needed.

Benefits

• Comprehensive medical, dental, and vision coverage, plus healthcare advocacy support.
• Retirement plan with pre-tax and Roth employee contribution options.
• DailyPay access to earned pay.
• On the Goga well-being platform, featuring self-care tools and resources.
• Access to Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through the Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Free online personal development classes through Pryor Online Learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED