Program Intern, Infrastructure Support

Pilot Company • Knoxville, TN

2d • Onsite

About The Position

Pilot Company is seeking an Infrastructure Support Intern to join their team in Knoxville, Tennessee, for the summer of 2027. This internship offers a unique opportunity to contribute to operational excellence by assisting with the delivery and maintenance of essential technology solutions. The intern will support enterprise technology platforms, enhance end-user experiences, and help maintain the infrastructure and processes behind Microsoft applications, Copilot, device management, and IT service delivery as part of the Infrastructure Support team.

Requirements

• A student pursuing a bachelor's or master's degree in computer science, Information Technology, or a related technical field.
• Rising seniors and graduate students are encouraged to apply.
• Foundational knowledge of server infrastructure, including Microsoft server environments, cloud technologies, and AWS.
• Familiarity with enterprise IT systems, device management, or infrastructure support is a plus.
• Strong customer-service mindset with a genuine commitment to delivering a positive end-user experience.
• Demonstrated sense of urgency, effective problem-solving abilities, and strong communication skills.
• Ability to collaborate with team members, build relationships with stakeholders, and respond thoughtfully in a fast-paced support environment.

Responsibilities

• Support Server Operations: Assist with monitoring and supporting enterprise server environments to help ensure systems remain reliable, available, and performing effectively for business users.
• Leverage Microsoft Intune: Support device management initiatives through Microsoft Intune by helping maintain secure, compliant, and well-managed end-user devices across the organization.
• Enhance End-User Technology Experiences: Partner with the Frontline IT Services team to support technology solutions that improve productivity, security, and the overall user experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern