Intern-IT Infrastructure

Tallgrass•Lakewood, CO

2d•$25 - $29•Onsite

About The Position

The IT Infrastructure department provides support to end users for basic computer, application, system, device, access, and hardware issues. They identify, research, and resolve technical problems, responding to telephones, email, and online requests. They document, track, and monitor problems using applicable systems and tools, serving as the first point of contact for end users seeking technical assistance. They may coordinate with other teams or departments to resolve user problems. Interns will be part of a team working together to accomplish daily tasks, taking on the same responsibilities as regular staff. They will quickly learn the current process, use published documentation, and work on customer support tickets to resolve end-user issues/requests. Responsibilities include supporting all production and development systems, troubleshooting, and resolution of desktop computers, applications, and related technology. They will generate tickets from inbound calls, emails, walk-in customers, and chat sessions, and record detailed progress and resolutions for all tickets accordingly. They will perform system software upgrades and install service packs and patches as needed. They will delve into and achieve an understanding of a problem or request to offer the most appropriate possible solution. They will configure, modify, and repair computer hardware including monitors, keyboards, and printers. They may perform various changes to user accounts via Active Directory. They will assist in creating and maintaining internal articles and/or documentation. They will maintain an inventory of all equipment, software, and software licenses. They may assist with onboarding of new users. They will utilize software and hardware tools to identify, diagnose, and drive the resolution of problems and factors affecting network integrity. Interns will gain a solid understanding of the various tasks within an Information Technology (IT) Department, with a focus on IT Customer Support. As part of normal day-to-day activities, they will learn what the various IT roles encompass from Server, Networking, Applications, and Cyber Security.

Requirements

Students actively enrolled in bachelor’s degree in computer science with an expected graduation date of December 2026-May 2028.
Strong organizational and time management skills.
Strong written and verbal communication skills.
The ability to work independently as well as part of a team.
Proficiency level in MS Office applications that may include but are not limited to Excel, Word, Access, PowerPoint, and Outlook.

Nice To Haves

Team Oriented
Attention to detail
Desire to learn

Responsibilities

Supporting all production and development systems, troubleshooting, and resolution of desktop computers, applications, and related technology.
Generates tickets from inbound calls, emails, walk-in customers, and chat sessions, and records detailed progress and resolutions for all tickets accordingly.
Perform system software upgrades and install service packs and patches as needed.
Delve into and achieve an understanding of a problem or request to offer the most appropriate possible solution.
Configure, modify, and repair computer hardware including monitors, keyboards, and printers.
May perform various changes to user accounts via Active Directory.
Assists in creating and maintaining internal articles and/or documentation.
Maintain inventory of all equipment, software, and software licenses.
May assist with onboarding of new users.
Utilize software and hardware tools to identify, diagnose, and drive the resolution of problems and factors affecting network integrity.