Intern-IT Infrastructure

Tallgrass•Lakewood, CO

22h•Onsite

About The Position

The IT Infrastructure department provides support to end users for basic computer, application, system, device, access, and hardware issues. This role involves identifying, researching, and resolving technical problems, responding to user requests via phone, email, and online channels, and documenting issues using applicable systems. The intern will serve as the first point of contact for technical assistance and may coordinate with other teams to resolve user problems. The internship focuses on IT Customer Support, providing a solid understanding of various IT roles including Server, Networking, Applications, and Cyber Security.

Requirements

Students actively enrolled in a bachelor's degree in computer science with an expected graduation date of December 2026-May 2028.
Strong organizational and time management skills.
Strong written and verbal communication skills.
Ability to work independently as well as part of a team.
Proficiency in MS Office applications (Excel, Word, Access, PowerPoint, and Outlook).

Nice To Haves

Team Oriented
Attention to detail
Desire to learn

Responsibilities

Support all production and development systems.
Troubleshoot and resolve issues with desktop computers, applications, and related technology.
Generate tickets from inbound calls, emails, walk-in customers, and chat sessions.
Record detailed progress and resolutions for all tickets.
Perform system software upgrades and install service packs and patches.
Understand and resolve problems or requests to offer appropriate solutions.
Configure, modify, and repair computer hardware including monitors, keyboards, and printers.
Perform changes to user accounts via Active Directory.
Create and maintain internal articles and/or documentation.
Maintain inventory of all equipment, software, and software licenses.
Assist with onboarding of new users.
Utilize software and hardware tools to identify, diagnose, and resolve problems affecting network integrity.