Program Intern, Infrastructure Support

Pilot Company • Knoxville, TN

3d • Onsite

About The Position

Pilot Company is seeking an Infrastructure Support Intern to join their team in Knoxville, Tennessee, for the summer of 2027. This internship offers a unique opportunity to contribute to operational excellence by assisting in the delivery and maintenance of essential technology solutions. The intern will support enterprise technology platforms, enhance end-user experiences, and help maintain the infrastructure and processes behind Microsoft applications, Copilot, device management, and IT service delivery as part of the Infrastructure Support team and Frontline IT Services.

Requirements

• A student pursuing a bachelor's or master's degree in computer science, Information Technology, or a related technical field.
• Foundational knowledge of server infrastructure, including Microsoft server environments, cloud technologies, and AWS.
• Strong customer-service mindset with a genuine commitment to delivering a positive end-user experience.
• Demonstrated sense of urgency, effective problem-solving abilities, and strong communication skills.
• Ability to collaborate with team members, build relationships with stakeholders, and respond thoughtfully in a fast-paced support environment.

Nice To Haves

• Familiarity with enterprise IT systems, device management, or infrastructure support is a plus.
• Rising seniors and graduate students are encouraged to apply.

Responsibilities

• Support Server Operations: Assist with monitoring and supporting enterprise server environments to help ensure systems remain reliable, available, and performing effectively for business users.
• Leverage Microsoft Intune: Support device management initiatives through Microsoft Intune by helping maintain secure, compliant, and well-managed end-user devices across the organization.
• Enhance End-User Technology Experiences: Partner with the Frontline IT Services team to support technology solutions that improve productivity, security, and the overall user experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern