Program Integrity Investigator

State of Indiana•Indianapolis, IN

About The Position

The Program Integrity Investigator works within the Indiana Housing and Community Development Authority’s Program Integrity Department, which serves as a centralized reporting point for suspected fraud, waste, and abuse involving programs managed, administered, or supervised by IHCDA. The investigator reviews and investigates matters referred by agency staff and internal or external sources, including anonymous reports. Investigations may involve interviews with staff and partners, public records, online research, and social media, as well as information from IHCDA systems and other research tools. The role manages an assigned caseload, documents investigative steps and findings, and determines whether reviewed issues are compliant or non-compliant. Non-compliant issues are escalated to the Program Integrity Director. The investigator also recommends improvements to program processes, coordinates recovery of incorrectly paid funds and payment corrections, and communicates with agency staff, partners, beneficiaries, and others as needed. The position may also support tracking, reporting, research, issue resolution, program design or modification, and fraud-prevention education. It may be used in a supervisory capacity based on agency needs. The position is exempt from overtime compensation. Additional work hours may be required to complete essential functions or other assigned work. Employees must report at least 75 hours per pay period of work and/or paid leave to receive their base biweekly salary.

Requirements

Effective verbal and written communication skills.
Ability to lead within a collaborative, high-performing, results-oriented team and to develop and empower peers.
Customer-service orientation and a drive to resolve issues promptly.
Problem-solving and solutions-oriented approach.
Logical and analytical thinking skills.
Ability to work independently and proactively identify and communicate project or process problems.
Strong attention to detail and accuracy.
Initiative and ability to work with little supervision.
Ability to work efficiently and on time, prioritize and organize tasks and time, and follow up.
Ability to work well as part of a team.
Proficiency with basic computer skills, including Microsoft Word, Excel, and internet and email use.
Proficiency in basic and advanced mathematics.
Ability to perform essential functions with or without reasonable accommodation.
At least five years of relevant job experience in finance, business, public administration, public policy, grant administration, or social work, if qualifying through the experience alternative to the preferred degree.

Nice To Haves

Bachelor’s degree preferred, particularly in finance, business, public administration, public policy, planning, grant administration, or social work.
Experience with insurance or medical claims review and investigation, compliance, fraud investigation, real estate, or financial assistance program administration.

Responsibilities

Review issues escalated by Program Integrity or IHCDA staff for conformity with program goals and guidelines.
Investigate reports of suspected fraud, waste, and abuse from IHCDA staff and internal or external referrals.
Manage and prioritize a caseload of assigned issues under review.
Review relevant information in IHCDA systems and other sources, research property records, and contact staff, landlords, tenants, partners, and others to verify information.
Write summaries documenting investigative steps, research, findings, and recommendations.
Determine whether investigated issues are compliant or non-compliant.
Escalate non-compliant issues to the Program Integrity Director for decisions about further action.
Recommend program-process improvements to the Program Integrity Director based on findings.
Coordinate recoupment of incorrectly paid funds and related payment corrections with IHCDA Accounting and program staff.
Communicate with agency staff, external partners, beneficiaries, and others to recover funds and correct payment errors.
Meet at least weekly with the Program Integrity Paralegal and Director, report on caseload, and discuss unresolved issues, challenges, support needs, and improvement opportunities.
Attend and participate in relevant staff meetings, events, and educational opportunities.
Participate in continuous improvement activities, including huddles, rapid improvement events, and ERA program process mapping.
Propose additional fraud, waste, and abuse training opportunities to the Program Integrity Director for approval before attending.
Potentially serve in a supervisory capacity based on agency needs.

Benefits

Three medical plan options, including prescription coverage, plus vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with a biweekly state contribution.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies including paid new parent leave and childbirth recovery leave for eligible mothers, community service leave, vacation, personal and sick leave.
Paid holidays.
Education reimbursement program.
Group life insurance.
Referral bonus program.
Employee assistance program with covered behavioral health visits.
Eligibility as an employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.