Program Information Coordinator

Boise State University • Boise, ID

25d • Onsite

About The Position

The Program Information Coordinator will manage, implement, and maintain automated records systems, act as the resident expert for a technical agency program, and perform liaison duties with internal and external customers. This position is not eligible for visa sponsorship or relocation assistance. The Office of the Registrar is the hub of the University, providing assistance with transcripts, registration and course scheduling, transfer credit and graduation evaluation, determination of Idaho residency for tuition, and catalog information. This role regularly works on tasks that are varied and complex, applying full job knowledge and frequently adapting procedures, techniques, tools, materials, and/or equipment to meet specialized needs. The incumbent may serve as a lead and performs broad or focused assignments under general supervision, requiring originality and ingenuity to establish procedures and relying on experience and judgment to plan and accomplish tasks.

Requirements

• Some knowledge of computer hardware and software installation, supervisory practices, and training methods.
• Experience managing document flow.
• Some knowledge of personal computer trends, capabilities, and terminology.
• Experience that demonstrates good knowledge of manual and automated record management systems.
• Experience using a personal computer for data management and statistical analyses.
• Experience interpreting and applying laws, rules, and procedures.
• Experience performing liaison activities to deal with individuals or resolve conflicts in a work setting.

Nice To Haves

• Bachelor's degree
• Experience working in higher education

Responsibilities

• Serve as the quality control point for program-related databases.
• Responsible for the development and implementation of operating policies and procedures.
• Design manual and computer filing systems, and ensure the uniformity of data.
• Work with Information Technology personnel to develop computer programs to collect data.
• Maintain close contact with other departments and agencies to correct and update the database and advise users on how to obtain or submit information or documents.
• Serve as the help desk for system-related inquiries or problems.
• Provide individualized reports as requested by system users, involving querying databases to obtain individualized information.
• Act as the program expert and have a strong training role for system usage, crossing unit, department, and agency lines.
• May be responsible for developing, analyzing, and presenting technical program-related group training.
• May be delegated full supervisory responsibilities for a unit, including hiring, training, performance evaluations, and disciplinary actions.
• Responsible for monthly enrollment reporting to the National Student Clearinghouse (NSC).
• Responsible for error resolution of NSC reporting errors.
• Responsible for degree and graduation reporting to the NSC.
• Work with Financial Aid to resolve federal enrollment reporting requirements and errors.
• Perform other duties as assigned.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level