Program Implementation Manager

Baptist Children's Home•Thomasville, NC

3h•Hybrid

About The Position

The program implementation manager for residential and foster care programs provides Christ-centered leadership, strategy, and oversight for initiatives that strengthen and unify services across Baptist Children’s Homes of NC. This role is responsible for developing and managing systems, processes, and projects that enhance the effectiveness, consistency, and mission impact of all residential and foster care programs at BCH.

Requirements

Bachelor’s degree required
Minimum 7–10 years of leadership experience in child welfare, residential care, foster care, or related human services.
Demonstrated experience leading multi-site operations, shared program services, or system-wide initiatives.
Proven strategic leadership and organizational development skills.
Advanced project and program management expertise.
Strong understanding of child welfare practices, including trauma-informed care.
Exceptional communication, relationship-building, and leadership influence skills.
Ability to lead through collaboration across diverse teams and geographies.
Data-driven decision-making and performance management experience.
Ability to operate standard office machines such as copier, computer, fax, calculator, etc.
Ability to work within Outlook, Excel, Word, and Teams software programs.
Ability to read, analyze and interpret general information.
Ability to effectively communicate with others, including managers, clients, customers, and the general public.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form and ability to draw conclusions.
Must be able to talk and hear both in person and on the telephone.
Complies with agency policies and procedures concerning confidentiality, including payroll, budgeting and HIPAA regulations involving all aspects of personnel information, which if disclosed, would have adverse internal and/or external effect, and could result in termination of employment.
Regular contact with colleagues in all departments, as well as with outside individuals and groups; should represent Baptist Children's Homes of NC, Inc. in a positive manner.
Contacts outside of the agency where proper handling of situations is of utmost importance as the agency’s image could be affected.

Nice To Haves

Master’s degree strongly preferred (Social Work, Public Administration, Nonprofit Leadership, or related field).
Project Management certification (PMP or similar).
Knowledge of North Carolina child welfare regulations and licensing standards.
Experience with continuous improvement methodologies (Lean, Six Sigma).

Responsibilities

Develop and execute a strategic vision for collaborative projects that will support residential and foster care programs.
Identify opportunities to strengthen infrastructure, enhance service delivery, and expand organizational impact.
Partner with executive leadership to align initiatives with BCH’s long-term strategy and ministry goals.
Lead the design, implementation, and continuous improvement of residential and foster care program services systems, including foster care and residential program operations, workflows and programming processes, training and staff development needs, documentation and program implementation standards, and managed care trends and expectations within the evolving child welfare system.
Promote standardization where appropriate while honoring the unique needs of each program.
Serve as a key advisor and support for residential and foster care program leaders.
Facilitate cross-program collaboration, ensuring consistency and communication across campuses and regions.
Provide leadership and guidance for complex, multi-program initiatives and problem-solving.
Oversee a portfolio of strategic projects impacting multiple programs.
Ensure initiatives are well-planned, resourced, and executed with excellence.
Lead change management efforts, helping staff navigate transitions with clarity and confidence.
Oversee the development and implementation of training systems that equip program staff to provide effective, trauma-informed, and Christ-centered care.
Promote leadership development and professional growth across programs.
Ensure staff are prepared to meet regulatory, operational, and ministry expectations.
Collaborate with internal departments (HR, Finance, Compliance, Development, IT, etc.) to strengthen organizational alignment.
Build strong relationships with ministry partners, community stakeholders, and regulatory agencies as needed.
Facilitate cross-functional teams and organizational initiatives.
Demonstrate a personal and growing relationship with Jesus Christ.
Actively support and model the mission, values, and Statement of Faith of Baptist Children’s Homes of NC.
Integrate faith into leadership, decision-making, and organizational practices.
Represent BCH with integrity, compassion, and a commitment to serving children, adults and families in a Christ-like manner.
Foster a culture that reflects dignity, hope, and healing for all those served.