Program Governance & Strategic Delivery Lead

Manulife • Waterloo, ON

5d • Hybrid

About The Position

This role provides the opportunity to lead program‑level management, governance, and delivery oversight for complex, cross‑functional initiatives across the Manulife Vitality program. The successful candidate will be responsible for ensuring programs are well‑governed, risks and dependencies are actively managed, and work is delivered in a predictable, high‑quality way that advances Manulife’s mission to improve health and financial outcomes for customers. By strengthening program management discipline and delivery transparency, this role helps translate strategy into measurable business impact. The role offers broad exposure across business, technology, and vendor partners, along with meaningful influence over how work is planned, governed, and delivered as the program continues to mature.

Requirements

• 7+ years of experience in program delivery, project management, product ownership, or a related role in a complex, cross‑functional environment.
• Demonstrated experience working with delivery methodologies such as Agile, waterfall, or hybrid models.
• Strong experience coordinating work across business, technology, and external partners.
• Bachelor’s degree or equivalent professional experience.

Nice To Haves

• Experience in insurance, health, wellness, or technology‑enabled programs.
• Experience supporting or operating delivery governance, risk management, or portfolio oversight processes.
• Strong communication and stakeholder management skills, including experience preparing leadership‑level updates.
• Familiarity with common delivery and tracking tools (e.g., Jira, Confluence, ServiceNow, or similar).
• Experience contributing to delivery optimization or continuous improvement initiatives.

Responsibilities

• Provide program-level governance and delivery oversight for complex, cross-functional initiatives, ensuring alignment to business objectives, timelines, and quality expectations across the Behavioural Insurance portfolio.
• Establish and operate delivery governance structures, including delivery cadence, readiness checkpoints, dependency management, and decision forums to improve predictability and transparency.
• Oversee delivery performance of external vendors, ensuring commitments are met and cross-team dependencies are actively managed and resolved.
• Proactively identify, track, and manage program-level risks, assumptions, issues, and dependencies, supporting mitigation planning and clear communication to stakeholders and leadership.
• Develop and maintain structured program reporting that provides visibility into delivery status, risks, dependencies, and outcomes to support informed decision-making.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level