Delivery Lead - SPI Process Governance

Bank of America • Plano, TX

18h • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for planning and coordinating the execution of governance routines and control deliverables which requires the engagement of multiple teams. Key responsibilities include managing process risk, compliance to standards, providing end-to-end visibility into the health of the deliverables, communicating work objectives, coordinating delivery, and facilitating sync points across teams. Key contributor to quality assurance project teams with APS&E and/or lines of business. Works with performance and capacity management teams to ensure standard quality practices/processes are followed.

Requirements

• Experience or exposure to process design, process improvement, or process governance
• 5+ years of experience in the financial services industry or a similarly complex, regulated environment
• Strong analytical and organizational skills with the ability to apply sound judgment when evaluating data, processes, and client impacts
• Advanced Excel skills, with demonstrated experience building, maintaining, and enhancing reporting and analytical outputs
• Proven ability to investigate, structure, and resolve complex or ambiguous problems with attention to detail and accuracy
• Strong written and verbal communication skills, including excellent grammar and the ability to communicate clearly with multiple levels of management
• Highly organized, self-motivated, and accountable; demonstrates a strong sense of ownership and urgency in meeting deliverables
• Ability to learn quickly, adapt to new information, and operate effectively in a fast-paced, evolving environment
• Demonstrated reliability and professionalism, including consistent attendance and adherence to agreed-upon work schedules

Nice To Haves

• Strong communication, presentation and leadership skills
• Listen and support teams in problem identification and decision-making
• Create an environment of mutual learning
• Understand and empathize with others
• Encourage and support the personal development of each individual and the development of teams
• Coach people with powerful questions rather than use authority
• Think beyond day-to-day activities; apply systems thinking
• Support the teams’ commitments
• Be open and appreciate openness in others
• Pragmatic ability to put LOB customer before self

Responsibilities

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
• Manages coordination of delivery and dependencies across multiple teams
• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Supports resource planning for delivery and execution
• Ensures adherence with Enterprise Change Management standards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees