Delivery Lead - SPI Process Governance

Bank of America•Plano, TX

1d•Onsite

About The Position

This job is responsible for planning and coordinating the execution of governance routines and control deliverables which requires the engagement of multiple teams. Key responsibilities include managing process risk, compliance to standards, providing end-to-end visibility into the health of the deliverables, communicating work objectives, coordinating delivery, and facilitating sync points across teams. Key contributor to quality assurance project teams with APS&E and/or lines of business. Works with performance and capacity management teams to ensure standard quality practices/processes are followed.

Requirements

Experience or exposure to process design, process improvement, or process governance
5+ years of experience in the financial services industry or a similarly complex, regulated environment
Strong analytical and organizational skills with the ability to apply sound judgment when evaluating data, processes, and client impacts
Advanced Excel skills, with demonstrated experience building, maintaining, and enhancing reporting and analytical outputs
Proven ability to investigate, structure, and resolve complex or ambiguous problems with attention to detail and accuracy
Strong written and verbal communication skills, including excellent grammar and the ability to communicate clearly with multiple levels of management
Highly organized, self-motivated, and accountable; demonstrates a strong sense of ownership and urgency in meeting deliverables
Ability to learn quickly, adapt to new information, and operate effectively in a fast-paced, evolving environment
Demonstrated reliability and professionalism, including consistent attendance and adherence to agreed-upon work schedules

Nice To Haves

Strong communication, presentation and leadership skills
Listen and support teams in problem identification and decision-making
Create an environment of mutual learning
Understand and empathize with others
Encourage and support the personal development of each individual and the development of teams
Coach people with powerful questions rather than use authority
Think beyond day-to-day activities; apply systems thinking
Support the teams’ commitments
Be open and appreciate openness in others
Pragmatic ability to put LOB customer before self

Responsibilities

Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
Manages coordination of delivery and dependencies across multiple teams
Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Supports resource planning for delivery and execution
Ensures adherence with Enterprise Change Management standards