Program Experience Manager, AMI- Allergan Aesthetics

Allergan Aesthetics•Irvine, CA

14h•Onsite

About The Position

Responsible for the comprehensive end-to-end customer experience strategy, program coordination, and customer support, the Program Experience Manager will play an integral role in customer engagement with our programs and in building and maintaining a high level of program satisfaction. In addition, the Program Experience Manager will oversee the facilities and daily operations of the AMI Training Centers, ensuring the physical space is well-maintained, functional, and supports an optimal learning environment. The Program Experience Manager will report to the Associate Director, AMI Educational Engagement, and work closely with cross-functional partners to ensure overall program excellence.

Requirements

Bachelor’s degree is required
5+ years of experience in training and development and/or hospitality is required
Excellent interpersonal/relationship building and communication skills
Strong organizational skills and the ability to meet deadlines in a very fast-paced environment
High degree of flexibility in adapting to a rapidly changing environment
High level of accountability, reliability, agility, and responsiveness
Keen eye for detail, and unmatched enthusiasm for hospitality
High-energy, self-motivated and task oriented
Comfortable integrating technology into center initiatives
Must be proficient in the use of Microsoft Word, Excel and Outlook
Flexibility in work hours and overtime (including weekends) is required
Role is based in Irvine, CA
Ability to travel up to 20% + domestically (including overnight) is required
Valid driver’s license issued by the state in which the individual resides, good driving record.
Responsible for performing all duties in compliance following the appropriate regulations and all other international regulatory requirements with which Allergan Aesthetics complies.

Nice To Haves

Experience with Cvent is preferred

Responsibilities

Support the end-to-end customer experience for the AMI Training Center Programs by organizing and coordinating all onsite program operations and hospitality.
Serve as the primary point of contact for programs held at the AMI Training Center Austin location, including day-to-day activities for AMI Training Center Programs and all other corporate programs and events.
Maintaining the training center facilities by monitoring the physical space and coordinating with facilities as needed.
Carrying out daily operational tasks during educational programs, such as food and beverage management, site setup and preparation, and overall site management.
Oversee vendor relationship management and budget, inclusive of sourcing and managing contracts, handling PO procurement, and AP submissions.
Maintain inventory of supplies and materials used for training programs and events within the center.
Manage cross-charging process for all non-AMI Immersive events and programs held at the AMI Training Center in Austin.
Manage the HCP transparency reporting process for all AMI Immersive programs.
Collaborate with cross-functional partners to ensure seamless program integration.
Address issues promptly and effectively and ensure timely resolution of customer inquiries and concerns.
Develop and maintain a high level of knowledge of Allergan Aesthetics products and programs.
Perform other duties as assigned.