Program Experience Designer

Geotab•Oakville, ON

3d•Hybrid

About The Position

Geotab is seeking a Program Experience Designer, People Operations. This role requires a blend of learning design, experience architecture, and AI practice to enhance learning experiences through technology. The ideal candidate is not purely an instructional designer or technologist, but someone who understands adult learning science, designs learner-centric experiences, and utilizes AI to create scalable and personalized programs. This position is crucial for transforming Geotab's People Operations by reimagining talent onboarding and leadership development through AI-driven, customized learning journeys. The role thrives in ambiguity, emphasizes rapid prototyping, and values measurable outcomes.

Requirements

3–5 years of experience in instructional design, learning experience design, or program development within a People, HR, or L&D function.
Strong foundation in adult learning principles, competency-based development, and experience design.
Demonstrated experience applying UX thinking to learning: learner journey mapping, experience prototyping, usability testing, and iteration based on feedback and data.
Hands-on experience building with AI tools — used AI to design, build, or meaningfully enhance learning programs.
Proven ability to manage multiple programs simultaneously in a fast-paced, ambiguous environment, balancing quality with speed to impact.
Strong facilitation and stakeholder management skills.
Experience designing for global, multicultural audiences with an understanding of regional compliance, localization requirements, and cross-cultural learning nuance.
Comfort working with learning data — knowing what to measure and how to use it to make programs better.
Post-secondary Diploma/Degree in Instructional Design, Learning Sciences, Organizational Development, Human Resources, UX Design, or a related field, or equivalent work experience.

Nice To Haves

Experience with AI tools such as Gemini, Codex, Sonnet, and Claude Code
Experience with AI learning platforms, adaptive learning systems, conversational learning design, or AI coaching tools.
Familiarity with learning management systems (Absorb) and how to design within their constraints and capabilities.
Background in UX design, service design, or human-centered design — formal or self-taught.
Knowledge of learning analytics frameworks and how to connect learning data to business outcomes.

Responsibilities

Shifting HR programs from one-size-fits-all delivery to customized, AI-enhanced learning journeys.
Designing adaptive learning architectures.
Creating modular content structures.
Developing continuous learning touchpoints for new hires and leaders.
Providing regular status reports to key partners.
Translating learning needs into business solutions by working closely with People Operations, HR Business Partners, subject matter experts, and cross-functional stakeholders.
Managing multiple programs simultaneously in a fast-paced, ambiguous environment.
Balancing quality with speed to impact.
Facilitating working sessions to surface tribal knowledge, align on learning outcomes, and ensure programs reflect Geotab’s culture and values across all regions.
Ensuring programs are globally ready, designed for cultural adaptability and regional compliance.
Defining success metrics beyond completion rates, measuring time-to-productivity, learner confidence, knowledge retention, manager satisfaction, and behavioral change.
Instrumenting programs to capture meaningful data on what is working and where learners are struggling.
Conducting regular program reviews and sharing actionable insights with stakeholders and leadership.