Program Experience Designer

Geotab•Atlanta, GA

6h•Hybrid

About The Position

Geotab is seeking a Program Experience Designer, People Operations. This role is a blend of learning designer, experience architect, and AI practitioner, focusing on how people learn and how technology can enhance that learning. The individual will design AI-driven, customized programs for talent onboarding and leadership development globally, with a focus on user experience, measurable outcomes, and rapid prototyping in an ambiguous environment.

Requirements

3–5 years of experience in instructional design, learning experience design, or program development within a People, HR, or L&D function.
Strong foundation in adult learning principles, competency-based development, and experience design.
Demonstrated experience applying UX thinking to learning: learner journey mapping, experience prototyping, usability testing, and iteration based on feedback and data.
Hands-on experience building with AI tools — used AI to design, build, or meaningfully enhance learning programs.
Proven ability to manage multiple programs simultaneously in a fast-paced, ambiguous environment, balancing quality with speed to impact.
Strong facilitation and stakeholder management skills.
Experience designing for global, multicultural audiences with an understanding of regional compliance, localization requirements, and cross-cultural learning nuance.
Comfort working with learning data — knowing what to measure and how to use it to make programs better.
Experience with AI tools such as Gemini, Codex, Sonnet, and Claude Code.
Experience with AI learning platforms, adaptive learning systems, conversational learning design, or AI coaching tools.
Familiarity with learning management systems (Absorb) and how to design within their constraints and capabilities.
Background in UX design, service design, or human-centered design — formal or self-taught.
Knowledge of learning analytics frameworks and how to connect learning data to business outcomes.
Post-secondary Diploma/Degree in Instructional Design, Learning Sciences, Organizational Development, Human Resources, UX Design, or a related field, or equivalent work experience.

Nice To Haves

AI practitioner
Prototype quickly
Care deeply about measurable outcomes over aesthetic polish
Stay current on AI developments in the learning and HR tech space and translate emerging capabilities into practical enhancements to Geotab’s programs.
Build frameworks, templates, and playbooks that help the broader People Ops team adopt new design methods and AI-enhanced tools independently over time.

Responsibilities

Shifting HR programs from one-size-fits-all delivery to customized, AI-enhanced learning journeys.
Designing adaptive learning architectures.
Creating modular content structures.
Developing continuous learning touchpoints for new hires and leaders.
Providing regular status reports to key partners.
Working closely with People Operations, HR Business Partners, subject matter experts, and cross-functional stakeholders to translate learning needs into business solutions.
Managing multiple programs simultaneously in a fast-paced, ambiguous environment.
Balancing quality with speed to impact.
Facilitating working sessions to surface tribal knowledge, align on learning outcomes, and ensure programs reflect Geotab’s culture and values across all regions.
Ensuring programs are globally ready, designed for cultural adaptability and regional compliance.
Defining success metrics beyond completion rates, measuring time-to-productivity, learner confidence, knowledge retention, manager satisfaction, and behavioral change.
Instrumenting programs to capture meaningful data on what is working and where learners are struggling.
Conducting regular program reviews and sharing actionable insights with stakeholders and leadership.