Program Enrollment Specialist (Temporary)
The Community Group•Lawrence, MA
•Onsite
About The Position
The Program Enrollment Specialist manages an assigned portfolio of accounts, provides backup support for front desk operations, and ensures compliance with EEC policies for supportive, income-eligible, and voucher contracts. This is a temporary, full-time position and reports to the Program Enrollment Manager.
Requirements
- High School Diploma is required
- Demonstrated customer service orientation
- Strong computer Skills (word, excel, outlook, other –ELV, CCFA, KINDERWAIT)
- Excellent verbal and written communication skills
- Strong math & logic skills
- Works well in a team environment and independently when needed
- Flexibility, patience and a sense of humor essential
Nice To Haves
- Associate’s Degree in related field is preferred
Responsibilities
- Process Intake/Reassessment eligibility for families that includes collecting required documentation, calculation of parent fee, data entry into ELV & CCFA database for income eligible, voucher, supportive and private contracts
- Responsible for ensuring all program changes, including but not limited to fee change, child order, and termination have been made in ELV & CCFA
- Manage and maintain 100% slot capacity for program
- Recruit for program waitlist and fill slot openings
- Develop competency around complete attendance and billing cycle
- Provide back up to other Enrollment Specialist when needed
- Provide back up to front desk, including collection of parent fee, making adjustments, resolving payment issues and contacting parents as needed
- Complete and ensure 100% quality control accuracy for intakes and reassessments
- Maintain strict confidentiality according to agency and state policies
- Assist with main line phone calls and transfer to appropriate extension
- Assist in the creation of a positive atmosphere that boosts the self-esteem and general self-concept of all members
- Manage internal program waitlist and ensure Kinderwait is being updated
- Maintain open communication with parents, co-workers, and programs
- Maintain a professional manner at all time with parents, co-workers, and programs
- Attend regularly scheduled staff meetings
- May be assigned other duties as needed by supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
