Program Enrollment Associate

AMOpportunities

1d•Remote

About The Position

The Program Enrollment Associate is an entry-level role at the intersection of student success and program coordination. This position is responsible for guiding MD, PA, DO, and Nursing students through the enrollment and onboarding process for clinical training, managing the collection, review, and processing of required documents, coordinating with clinical sites for placement approval, and providing responsive administrative support. The ideal candidate is organized, detail-oriented, and passionate about delivering an excellent experience for every student. While this position can be fully remote, we are looking for candidates to be residents of Alabama, Florida, Illinois, Indiana, Kansas, Michigan, New York, Ohio, or Texas.

Requirements

Bachelor's degree in healthcare administration, business, communications, or related field — or equivalent work experience
Strong written and verbal communication skills with a professional and empathetic tone
Exceptional attention to detail and organizational skills; able to manage multiple tasks and deadlines simultaneously
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort with digital document management tools
Ability to work both independently and collaboratively in a fast-paced, remote or hybrid environment
Residents of Alabama, Florida, Illinois, Indiana, Kansas, Michigan, New York, Ohio, or Texas

Nice To Haves

Prior experience in customer success, academic advising, student services, or healthcare administration
Familiarity with CRM platforms or enrollment management systems
Experience coordinating with multiple stakeholders across administrative workflows
Exposure to medical education, clinical training, or international student support is a plus

Responsibilities

Collect and track all required enrollment documents from students, including medical records, identification, academic transcripts, and program-specific requirements
Review submitted documents for completeness, accuracy, and compliance with AMO and clinical site standards
Follow up with students via email and messaging platforms to resolve missing or incorrect documentation in a timely manner
Maintain up-to-date records of document status for each student in the enrollment pipeline
Organize and bundle approved student documents into site-ready packages according to clinical site specifications
Upload finalized document bundles to internal systems, ensuring accurate file naming, version control, and proper storage
Audit document packages prior to submission to confirm all required materials are present and formatted correctly
Share student document bundles with clinical site contacts and manage the approval workflow through to confirmation
Serve as a point of contact between AMO and clinical site administrative staff for document-related inquiries and requests
Track approval status across multiple sites and escalate delays or issues to the appropriate team members
Process student enrollment records upon document approval, updating enrollment status in internal systems accurately and promptly
Coordinate with internal teams to confirm rotation start dates, site assignments, and onboarding completion
Assist students with understanding enrollment requirements, timelines, and next steps throughout the process
Monitor and respond to incoming student inquiries in the shared team inbox in a timely, professional, and empathetic manner
Triage student questions related to document requirements, enrollment status, and general program information
Escalate complex or sensitive student concerns to the appropriate team member or department
Maintain consistent, on-brand communication that reflects AMO's supportive and knowledge-forward voice
Provide general administrative support to the Clinical Operations team, including data entry, reporting, and calendar coordination
Assist in maintaining and updating internal trackers, spreadsheets, and standard operating procedures
Support cross-functional projects and process improvement initiatives as assigned
Perform additional duties as needed to support team goals and student success outcomes