PROGRAM ELIGIBILITY SUPERVISOR/EXPERT

State of Arkansas•Pine Bluff, AR

1d•$57,351 - $84,879•Onsite

About The Position

The Department of Human Services Program Eligibility Supervisor/Expert coordinates departmental operations within a county facility and is governed by state and federal laws and agency and institutional policies. The role oversees daily operations of program eligibility staff, ensures accurate and efficient eligibility determinations for state-administered assistance programs, and reviews, verifies, and determines applicant eligibility. It provides leadership, guidance, and support to staff processing applications, reviewing eligibility cases, and delivering customer service to Arkansas residents. Depending on the hiring agency’s operational needs, the position may include supervisory duties or serve as a senior technical expert.

Requirements

At least three years of experience in eligibility determination, case management, social service administration, or a related field, including one year in a leadership capacity.
Strong understanding of eligibility determination processes, regulations, and case management.
Ability to analyze complex cases, apply policies, and make informed decisions.
Proficiency in data entry, reporting systems, and case management software.
Ability to analyze issues, identify solutions, and make sound judgments.
Excellent verbal and written communication skills for interacting with staff, applicants, and agency officials.
Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively.

Nice To Haves

Formal education equivalent to a bachelor’s degree in psychology, sociology, social work, business, public administration, or a related field, plus three years of experience in social or community service work, including two years in a supervisory or leadership capacity.

Responsibilities

Supervise, train, and support eligibility specialists, caseworkers, or analysts when assigned supervisory duties.
Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility.
Develop and implement strategies to improve team efficiency, accuracy, and productivity.
Oversee review and processing of program applications and eligibility determinations.
Ensure case decisions are accurate and timely, based on program policies and applicant qualifications.
Monitor case documentation, reporting, and record-keeping for accuracy and compliance.
Conduct quality assurance reviews and audits to identify and correct errors.
Address complex eligibility issues and escalate cases requiring higher-level review.
Resolve customer complaints and inquiries professionally and promptly.
Analyze trends in program applications, eligibility approvals, and error rates to improve operations.
Prepare reports on program performance, caseload statistics, and compliance findings.