Benefits & Eligibility Supervisor

Arizona Department of Administration • Chandler, AZ

1d • Onsite

About The Position

The Department of Economic Security’s Division of Benefits and Medical Eligibility, Family Assistance Administration, is seeking a Benefits and Eligibility Supervisor for its Chandler Field Office. The position supervises, plans, and coordinates one or more units that determine and issue public assistance and/or social service benefits. It administers eligibility program staff activities, including staff development and training, succession planning, and performance management, and works with managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures. This is an in-office position.

The supervisor helps ensure services are accurate and timely and that unit operations comply with federal and state requirements. The role includes interpreting and implementing policy, supporting staff with complex cases, managing quality control and error prevention, and contributing to fraud and overpayment matters and appeals.

The position is located at the Chandler Field Office, 125 East Elliot Road, Chandler, Arizona 85225. The posted salary is $27.1065 per hour, Grade 21. The posting closes October 20, 2026.

Requirements

• High school diploma or equivalent education and three years of experience performing eligibility work (selective preference).
• Knowledge of public assistance eligibility determination processes and applicable federal and state laws, statutes, regulations, policies, and procedures.
• Knowledge of Family Assistance Administration systems and software, online support, internet and email use, task management, Google, and MS Office software such as Word and spreadsheets.
• Knowledge of communication, conflict resolution, mediation, and collaboration techniques; leadership and team building; and system and staff evaluation.
• Skill in written and verbal communication to explain and interpret applicable federal and state laws, rules, regulations, and guidelines.
• Skill in interpreting laws, statutes, rules, regulations, and guidelines for assigned areas.
• Ability to manage and supervise employees with diverse skills, educational backgrounds, and cultural backgrounds.
• Ability to assess operational needs and staff performance, establish priorities, analyze complex issues, and implement operational procedures.
• Must meet driver’s license requirements because driving or use of a vehicle is an essential function of the job.
• Must successfully pass a background and reference check; employment is contingent on completion of the process and the agency’s ability to reasonably accommodate any restrictions.
• Newly hired state employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

• Train, supervise, and evaluate assigned staff, and assign and adjust workloads.
• Interpret and clarify program policies and procedures for staff, and implement regulations or policy changes affecting unit operations.
• Assist staff with difficult and complex cases by consulting with employees, handling some cases, making decisions on controversial cases, and consulting senior management on recommended actions.
• Prioritize and assign unit work to maintain compliance with federal and state mandates and ensure services are timely and accurate.
• Conduct quality control and error management and prevention, including case reviews; evaluate accuracy, timeliness, and productivity using program report data; identify error trends; implement corrective action plans; and develop and conduct related training.
• Evaluate staffing needs, participate on hiring panels, and make recommendations for effective use of personnel resources.
• Assist in identifying suspected fraud cases, prepare summaries of facts for fraud and overpayment matters, represent the agency in hearings and court appeals, and take appropriate action.
• Work with managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures.
• Support staff development, training, succession planning, and performance management.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Paid vacation and sick time.
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition reimbursement stipend opportunities.
• Infant at Work Program.
• Rideshare and public transit subsidy.
• Career advancement and employee development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED