BENEFITS AND ELIGIBILITY SUPERVISOR

Arizona Department of Administration•Phoenix, AZ

2d•Onsite

About The Position

The Department of Economic Security’s Division of Benefits and Medical Eligibility is seeking an experienced and motivated Benefits and Eligibility Supervisor for the Phoenix Customer Care Center. The role supervises, plans, and coordinates the operations of one or more benefits and eligibility units involved in determining and issuing public assistance and/or social service benefits. It is responsible for effective supervision and administration of eligibility program staff, including staff development and training, succession planning, performance management, and related activities. The supervisor works with other managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures. The position is located at the Maricopa 5 Customer Care Center, 1789 West Jefferson Street, Phoenix, Arizona 85007. The posted salary is $27.1065 per hour ($56,381.52 annually).

Requirements

Knowledge of federal, state, and agency statutes, rules, and regulations applicable to the assigned area.
Knowledge of fundamental leadership practices, interviewing and assessment techniques, and customer service practices.
Written and verbal communication skills to explain and interpret applicable federal and state laws, statutes, rules, regulations, and guidelines.
Ability to resolve program-related issues and provide technical assistance to staff.
Ability to establish and maintain cooperative working relationships with internal management and staff and external stakeholders.
Ability to identify, analyze, and evaluate situations or problems and determine appropriate courses of action.
Ability to analyze laws, regulations, and policies to ensure programs and activities are compliant.
Successfully pass a background and reference check; employment is contingent on successful completion and the agency’s ability to reasonably accommodate any restrictions.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of all newly hired State employees.
If driving or using a vehicle is an essential job function for State business, meet the stated driver’s license requirements.

Nice To Haves

High school diploma or equivalent education.
One to two years of experience performing DBME eligibility work.
BES II designation at minimum and fully trained.

Responsibilities

Train, supervise, and evaluate assigned staff, and assign and adjust workloads.
Interpret and clarify program policies and procedures for staff, and implement regulatory or policy changes affecting day-to-day unit operations.
Assist staff with difficult and complex cases by providing consultation, personally handling some cases, deciding controversial cases, and consulting senior management on recommended actions.
Prioritize and assign unit work to maintain compliance with federal and state mandates, ensure timely and accurate services, and identify and resolve existing or potential problems in accordance with agency policies and program goals.
Conduct quality control and error management and prevention, including case reviews; evaluate accuracy, timeliness, and productivity using program data; identify error trends; implement corrective action plans; and develop and conduct related training.
Compile and review statistical data from case records, logs, computer files, and other sources, and prepare requested reports.
Evaluate staffing needs, participate on hiring panels, and recommend effective use of personnel resources.
Assist with identifying suspected fraud cases, prepare summaries of facts for fraud and overpayment matters, represent the agency in hearings and court appeals, and take appropriate action as required.
Perform other duties related to the position as assigned, typically 5%–10% of the work.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.