Benefits And Eligibility Supervisor

Arizona Department of Administration•Phoenix, AZ

1d•Onsite

About The Position

The Department of Economic Security’s Division of Benefits and Medical Eligibility is seeking a Benefits and Eligibility Supervisor for the Phoenix Customer Care Center. This position supervises, plans, and coordinates one or more benefits and eligibility units involved in determining and issuing public assistance and/or social service benefits. The supervisor administers the eligibility program’s staff, including staff development and training, succession planning, and performance management, and works with managers and staff to evaluate and implement division goals, responsibilities, policies, and procedures. This is an in-office position. The position also supports compliant, timely, and accurate service delivery; provides technical assistance to staff; manages quality control and error prevention; reviews program data and prepares reports; and contributes to staffing and personnel decisions. Other related duties may be assigned, typically accounting for 5%–10% of the position.

Requirements

High school diploma or equivalent education.
One to two years of experience performing DBME eligibility work.
BES II designation at minimum and fully trained.
Knowledge of applicable federal, state, and agency statutes, rules, and regulations.
Knowledge of fundamental leadership practices, interviewing and assessment techniques, and customer service practices.
Written and verbal communication skills to explain and interpret applicable laws, statutes, rules, regulations, and guidelines.
Ability to resolve program-related issues and provide technical assistance to staff.
Ability to establish and maintain cooperative working relationships with internal managers and staff and external stakeholders.
Ability to identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
Ability to analyze laws, regulations, and policies to ensure program and activity compliance.
Successfully pass a background and reference check; employment is contingent on completion of the checks and the agency’s ability to reasonably accommodate any restrictions.
Complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of all newly hired State employees.
If driving or using a vehicle is an essential function for State business, meet the applicable driver’s license requirements.

Nice To Haves

One to two years of DBME eligibility work experience.
BES II designation at minimum and fully trained.

Responsibilities

Train, supervise, and evaluate assigned staff, and assign and adjust workloads.
Interpret and clarify program policies and procedures for staff and implement regulations or policy changes affecting daily unit operations.
Assist staff with difficult and complex cases, provide employee consultation, handle some cases personally, decide controversial cases, and consult senior management about recommended actions.
Prioritize and assign unit work to maintain compliance with federal and state mandates and ensure timely and accurate services; identify and resolve existing or potential problems in line with agency policies and program goals.
Conduct quality control and error management and prevention, including case reviews; evaluate accuracy, timeliness, and productivity using program data; identify error trends; implement corrective action plans; and develop and conduct related training.
Compile and review statistical data from case records, logs, computer files, and other sources, and prepare requested reports.
Evaluate staffing needs, participate in hiring panels, and recommend effective use of personnel resources.
Assist in identifying suspected fraud cases, prepare factual summaries for fraud and overpayment matters, represent the agency in hearings and court appeals, and take appropriate action.
Perform other duties related to the position as assigned.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Voluntary deferred compensation program for tax-deferred retirement investments.