PROGRAM ELIGIBILITY SUPERVISOR/EXPERT

State of Arkansas•Lake Village, AR

1d•$57,351 - $84,879

About The Position

The Department of Human Services Program Eligibility Supervisor/Expert coordinates departmental operations within a county facility. The role is responsible for overseeing the daily operations of program eligibility staff and ensuring accurate, efficient eligibility determinations for state-administered assistance programs. It reviews, verifies, and determines applicant eligibility and provides leadership, guidance, and support to staff processing applications, reviewing cases, and serving Arkansas residents. Depending on agency operational needs, the position may include supervisory duties or serve as a senior technical expert. The position is governed by state and federal laws and agency and institution policy.

Requirements

At least three years of experience in eligibility determination, case management, social service administration, or a related field, including one year in a leadership capacity.
Strong understanding of eligibility determination processes, regulations, and case management.
Ability to analyze complex cases, apply policies, and make informed decisions.
Proficiency in data entry, reporting systems, and case management software.
Skill in analyzing issues, identifying solutions, and making sound judgments.
Excellent verbal and written communication skills for interacting with staff, applicants, and agency officials.
Ability to prioritize multiple tasks, meet deadlines, and manage caseloads effectively.

Nice To Haves

Formal education equivalent to a bachelor’s degree in psychology, sociology, social work, business, public administration, or a related field, plus three years of experience in social or community service work.

Responsibilities

Supervise, train, and support eligibility specialists, caseworkers, or analysts when assigned supervisory duties.
Ensure compliance with state and federal regulations, policies, and procedures related to program eligibility.
Develop and implement strategies to improve team efficiency, accuracy, and productivity.
Oversee the review and processing of program applications and eligibility determinations.
Ensure case decisions are accurate and timely and reflect program policies and applicant qualifications.
Monitor case documentation, reporting, and record-keeping for accuracy and compliance.
Conduct quality assurance reviews and audits to identify and correct errors.
Address complex eligibility issues and escalate cases requiring higher-level review.
Resolve customer complaints and inquiries professionally and promptly.
Analyze trends in program applications, eligibility approvals, and error rates to improve operations.
Prepare reports on program performance, caseload statistics, and compliance findings.