Program Education Consultant
About The Position
Cultural Care Au Pair is seeking a Program Education Consultant for their Boston office. This is a highly autonomous sales role where the consultant will report to the Sales Manager. The primary responsibility is to own and manage a pipeline of prospective host families from lead through matching, with a strong emphasis on proactive outbound outreach via phone, text, and email. The role requires a self-starter who is energized by ambitious goals, comfortable working independently, and excited to experiment with new outreach strategies to improve engagement and conversion. This position is ideal for someone who enjoys sales, is persistent in the face of unanswered calls or emails, and is constantly seeking new methods to advance potential families through the process.
Requirements
- 1+ years of sales, matching, or relevant customer-facing experience with a strong performance track record.
- Comfortable with outbound calling and proactive follow-up as a core part of the role.
- Self-motivated and comfortable working with a high degree of autonomy and individual accountability.
- Strong consultative selling skills, with the ability to ask thoughtful discovery questions, listen for what isn’t being said, and anticipate customer needs.
- Creative and solutions-oriented, with a willingness to experiment with new approaches and learn from what works.
- Resilient and persistent when navigating unanswered outreach, objections, or setbacks.
- Data-driven and organized, with the ability to independently prioritize where to focus time and effort.
- Strong communication skills and a passion for delivering a high-quality host family experience.
Responsibilities
- Own and actively manage a pipeline of prospective host families from lead through matching.
- Conduct consistent outbound outreach through calls, texts, and emails, with timely and strategic follow-up.
- Lead consultative sales conversations by asking strong discovery questions, uncovering needs and potential barriers, and proactively guiding families toward the right next steps.
- Achieve or exceed Lead → Matching conversion rate targets.
- Develop and test creative outreach strategies, templates, messaging, and follow-up approaches to improve engagement and conversion.
- Use data and pipeline trends to prioritize opportunities and adjust your approach.
- Deliver an exceptional host family experience while maintaining strong sales discipline.
- Share insights, trends, and successful approaches to help improve the overall sales strategy.
Benefits
- Paid International Business Travel opportunities
- Commitment to professional growth: robust monthly calendar of trainings and development workshops
- Four weeks paid vacation your first year
- Ten paid holidays
- Two floating holidays
- 25% company match on your 401(k) contributions
- Market-leading medical, dental and vision coverage
- Options for life and disability insurance
- Legal insurance
- Pet insurance
- Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
- Access to fertility care and family-building support
- Wellness benefits
- Yearly fitness reimbursement
- Frequent social and learning events, including access to our employee-run “EFinity” groups
- Robust Employee Assistance Program
- Tenure-based sabbatical eligibility
- EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
- Discounts at local venues and businesses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
