Program Director

AMN Healthcare•Remote - CT, CT

3d•$101,000 - $126,000•Hybrid

About The Position

AMN Healthcare is seeking an experienced, relationship-driven Onsite Program Director to serve as a trusted partner to a key healthcare client. The role provides onsite leadership, strengthens client relationships, and supports the success and growth of AMN’s Managed Services Program (MSP). The Program Director works closely with client stakeholders, clinical and operational leaders, and internal AMN teams to understand business needs, turn data into actionable insights, and deliver workforce solutions that create measurable value. The position supports the client program through implementation, stabilization, and ongoing operations. It involves developing account strategies, leading client conversations and business reviews, analyzing performance information, advising stakeholders, and supporting revenue growth and annual account goals. The role is hybrid, with three days onsite in the Manchester, Connecticut vicinity.

Requirements

Bachelor’s degree plus 7–10 years of work experience in client account management, managed services, healthcare, staffing, workforce solutions, program management, or a related field; OR high school diploma/GED plus 11–14 years of relevant work experience.
Experience working with an MSP, staffing organization, or complex client program.
Ability to use technology, automation, and AI-enabled tools to improve productivity, support decision-making, and enhance business outcomes while following company policies and responsible AI practices.
Strong verbal and written communication skills.
Ability to work in an office/home office environment and operate standard office equipment and keyboards.

Responsibilities

Serve as a trusted advisor and primary onsite partner, building strong relationships with client leaders and key stakeholders.
Provide strategic leadership and support as the client program transitions through implementation, stabilization, and ongoing operations.
Strengthen and expand Managed Services Program relationships by identifying opportunities to increase utilization and introduce additional AMN solutions.
Partner with internal and external stakeholders to develop account strategies that support client priorities and business objectives.
Lead strategic client conversations and business reviews, translating performance data, trends, and opportunities into meaningful recommendations.
Analyze dashboards, reporting, and key performance indicators to identify trends, opportunities, and areas for improvement.
Influence and advise client stakeholders at key decision points to drive successful outcomes.
Develop presentations and recommendations in partnership with senior leadership.
Communicate account performance, strategies, opportunities, and progress toward goals to AMN leadership.
Understand contractual requirements and Statements of Work and help ensure alignment between client expectations and program delivery.
Support revenue growth and achievement of annual account goals.
Leverage technology, automation, and AI-enabled tools to improve productivity, insights, and client outcomes.