Program Director

Help USA•The Bronx, NY

4d•Onsite

About The Position

The Program Director oversees Serenity, a DHS-funded, 52-bed transitional shelter serving single adult men. The role is responsible for overall shelter management, quality service delivery, program compliance, and effective day-to-day facility operations. The Program Director provides administrative and case management support to the assistant director and social service team, supervises and develops staff, assesses service effectiveness, and helps maintain a safe, clean, and well-maintained facility. The role also supports budget activities, maintains program records, coordinates with community partners, and provides on-call and emergency support outside regular business hours.

Requirements

Bachelor’s degree in Social Work or a related field.
At least five years of management experience.
Proven supervisory and staff development skills.
Proven ability to lead in residential or shelter-based environments.
Excellent oral and written communication skills.
Computer literacy, particularly with Microsoft Office applications.
Familiarity with DSS, DHS, and OTDA, and with best practices in supportive housing and homelessness services.

Nice To Haves

Master’s degree.
Bilingual English/Spanish.

Responsibilities

Manage the day-to-day programmatic operation of the facility.
Provide administrative and case management support to the assistant director and social service team to support sound casework practice, contractual compliance with program goals and objectives, and adherence to DHS and HELP policies and procedures.
Recruit, orient, manage, and evaluate program and operations staff.
Provide training and supervision to ensure clients receive quality services.
Develop and nurture an environment that fosters staff satisfaction and retention.
Assess the effectiveness of service delivery and identify service gaps.
Support compliance with agency policies, procedures, and applicable regulations.
Coordinate with maintenance and security staff as needed to help keep the facility safe, clean, and well-maintained.
Help track expenses, process purchases, and support budget-related activities in accordance with agency guidelines.
Provide on-call support for emergencies outside regular business hours.
Assist with building and maintaining relationships with community partners and external resources that support program operations and participant needs.
Coordinate with community organizations and service providers to support program activities and referrals.
Maintain accurate and timely records, reports, and documentation in agency systems.
Provide emergency support and assist with after-hours coverage when needed.