Program Director

PROMESA R.H.C.F.•New York, NY

24d•Onsite

About The Position

Seedco is an affiliate of The Acacia Network, one of the leading human services organizations in New York City and one of the largest Hispanic-led nonprofits in the State, providing integrated, culturally-competent, and trauma-informed programs in the areas of health, housing, social services, economic development, and cultural revitalization to more than 150,000 individuals annually. Seedco is a national nonprofit organization that advances economic opportunity for people, businesses and communities in need. The Recovery Works program responds to the reality that fewer than one in five individuals exiting treatment maintain long-term employment. By pairing clinical recovery with training, employment linkages, and retention coaching, the program promotes sustainable economic independence. The Recovery Works program integrates workforce development and recovery support services to help individuals in substance use or behavioral health treatment achieve sustained employment and stability. Services are trauma-responsive, evidence-informed, and coordinated through strong partnerships with clinical providers, employers, and community organizations. Building on more than 25 years of Seedco’s workforce and family-strengthening experience, the program connects job readiness, sector-based training, and long-term coaching with recovery services. opportunities. The Lead Case Manager will oversee participant engagement, individualized service planning, and coordination of recovery support, workforce development, and barrier-removal services. This role provides guidance to case management staff, monitors participant progress and employment outcomes, ensures accurate documentation and compliance with program requirements, and supports the integration of trauma-informed and recovery-oriented practices. The Lead Case Manager also works closely with treatment providers, employers, training partners, and community organizations to strengthen referral networks, improve job placement and retention, and promote long-term participant stability and self-sufficiency.

Requirements

Bachelor’s strongly preferred
Minimum 5 years of progressive leadership in workforce development, behavioral health, or recovery services, including at least 3 years supervising multidisciplinary teams.
Demonstrated expertise in trauma-informed, evidence-based service delivery for individuals in substance use or behavioral health recovery.
Track record managing milestone-driven, performance-based contracts and cost-reimbursement structures with public or philanthropic funders.
Proficiency with Salesforce or a comparable case management/CRM platform for participant tracking and outcomes reporting.
Windows 365 preferred.
Strong partnership development, fiscal management, staff coaching, and written and verbal communication skills.

Nice To Haves

Lived or professional experience with recovery communities
Familiarity with the Acacia Network and the NYC workforce ecosystem.

Responsibilities

Direct day-to-day operations across all program stages including Engagement & Stabilization, Workforce Readiness, Skill Building, Employment Services, Peer Mentoring, and Wrap-Around Supports.
Perform team hiring and onboarding duties.
Serve as primary liaison with Acacia-affiliated treatment partners, employer networks, and community providers to sustain referral pipelines and placement opportunities.
Hire, coach, and evaluate the 9-member program team, including the Lead Case Manager, Lead Employment Specialist, Peer Recovery Coordinator, and Education/Training Coordinator.
Coach and build and enhanced team cohesiveness through regular communication and active listening; developing relationships w/each team member.
Ensure that the program and team are operating toward completion of performance goals and adjust staffing, responsibilities, and activities to meet milestones.
Track milestone achievement in Salesforce (250 enrolled, 210 soft-skill completions, 75 credentials, 149 placements), oversee retention coaching at 30/90/180 days, and lead corrective action to maximize program performance.
Manage the program budget, approve OTPS expenditures to remain on budget.
Ensure trauma-responsive, evidence-informed service delivery and timely funder reporting against contracted outcomes.
Other responsibilities as assigned.