Program Director

BHG Careers•Albany, GA

About The Position

The Program Director leads the daily operations of an opiate treatment center, ensuring quality patient care and excellence in staffing, training, compliance, customer service, and operations. The role supervises clinical and administrative staff and oversees service delivery, patient progress, policies, and regulatory requirements. Duties are performed within the employee’s licensed scope, as specified in an addendum. The position is scheduled Monday through Friday, 6:00 AM to 2:00 PM, plus on-call responsibilities. The offered pay is $56,700 to $70,000 annually, with a bonus structure. The work takes place in a fast-paced clinical environment and may involve increased periods of activity, exposure to patients with substance use disorders and other health or social needs, and potential exposure to bloodborne pathogens.

Requirements

Bachelor’s degree or higher.
2–3 years of management experience.
Valid driver’s license.
Professional certifications or licensure related to the role.
Experience managing substance use disorder treatment programs.
Leadership experience overseeing operations, compliance, safety, accreditation, and quality of care.
Experience serving economically and culturally diverse communities.
Ability to perform duties within the applicable licensed scope.
Ability to use appropriate personal protective equipment when required.

Nice To Haves

Advanced knowledge of Medication-Assisted Treatment (MAT).
Ability to identify operational challenges and develop long-term solutions.
Excellent verbal and written communication skills.
Sound leadership, integrity, and professional judgment.
Effective decision-making and problem-solving abilities.
Knowledge of ethical standards and regulatory compliance.
Proficiency with basic computer applications and word processing software.

Responsibilities

Lead day-to-day treatment center operations and help ensure patients receive compassionate, high-quality care from admission through ongoing treatment.
Oversee clinical and operational functions, including admissions, medication services, patient processing, chart preparation, and coordination with community partners.
Maintain a welcoming, safe, and supportive environment for patients, families, and staff.
Respond professionally and empathetically to patient concerns, complaints, and grievances.
Address urgent occupational issues, including after-hours situations as needed.
Monitor program performance and operational metrics, identify improvement opportunities, and work to improve processes and patient outcomes.
Manage revenue collection and expenditures within the center’s budget.
Develop staff schedules that meet patient needs, support staff well-being, and promote operational efficiency while minimizing overtime.
Oversee staff onboarding and support staff learning, growth, and career advancement.
Lead regular staff meetings, case conferences, and intervention discussions to foster collaboration.
Coordinate internal and external audits and guide continuous quality improvement efforts.
Ensure team members maintain required licenses, certifications, and continuing education.
Partner with Human Resources on recruiting, hiring, employee relations, performance management, and retention.
Promote an inclusive and respectful workplace where team members feel supported.
Ensure compliance with regulatory and accrediting agency requirements and communicate regulatory updates to staff.