Program Director

YMCA of the East Valley•San Bernardino, CA

27d•$0 - $70,304•Onsite

About The Position

Under the direction of the Associate Executive Director, the Program Director is responsible for supporting YMCA operations through effective delivery of programs, services, and member engagement. This position contributes to the achievement of Association goals by promoting the YMCA mission, values, and strategic priorities while providing high-quality service to members, participants, staff, and the community. The YMCA of the East Valley is committed to strengthening community through youth development, healthy living, and social responsibility.

Requirements

Bachelor’s degree.
Minimum of 3 years of YMCA experience or in a customer service field.
Proven experience in managing people, programs, and budgets.
Excellent human relation skills and an ability to maintain positive communication with staff and members
Commitment to the mission and values of the YMCA
Proven ability to build genuine relationships
Results-driven mindset with the ability to analyze data and adjust strategies
Flexibility to work evenings and weekends as needed
Strong verbal and written communication skills.
Ability to prioritize tasks and manage multiple responsibilities.
Ability to work independently and collaboratively in a team environment.
Strong organizational and problem-solving skills.
Ability to maintain professionalism and confidentiality.
Proficiency in applicable technology, software, and systems.
Commitment to inclusion, diversity, equity, and the YMCA mission.
Possess and maintain a valid California Driver’s License.
Maintain acceptable driving record in accordance with YMCA policy.
Criminal background check/fingerprinting
Reference verification
CPR/First Aid certifications (if applicable)

Responsibilities

Lead all aspects of the program experience, ensuring a welcoming, inclusive, and service-driven environment for all members.
Conduct ongoing assessments of program outcomes, satisfaction, and participation trends.
Support fundraising efforts including the annual campaign, donor relations, and special events to support branch’s programs and services.
Perform duties in alignment with YMCA mission, policies, procedures, and operational standards.
Deliver high-quality customer/member service to participants, families, staff, volunteers, and community partners.
Support departmental and Association goals through effective communication, teamwork, and accountability.
Maintain accurate records, reports, and documentation as required.
Participate in staff meetings, trainings, and required professional development activities.
Maintain confidentiality of sensitive information.
Support risk management and safety procedures.
Demonstrate flexibility and willingness to support operational needs.
All other duties as assigned by management.
Perform all other duties as assigned.