PROGRAM DIRECTOR

Apis Services Inc•East Stroudsburg, PA

10d•$0 - $72,000•Hybrid

About The Position

Resources for Human Development (RHD) is seeking an experienced and compassionate Program Director to lead Crossroads Community Services. This role is for a human services leader who believes in empowering individuals, developing strong teams, and creating services that promote recovery, independence, and meaningful community involvement. The Program Director will oversee the clinical quality, staff leadership, financial management, regulatory compliance, and day-to-day operations of the program, ensuring services are person-centered, trauma-informed, and aligned with RHD’s values. Crossroads Community Services provides services such as Blended Case Management, Supportive Housing, and Flexible Housing Funds to support individuals living with mental illness in achieving their desired quality of life. The program emphasizes a partnership approach, working alongside participants and recognizing their strengths, choices, and ability to direct their own recovery. Services are available in Carbon, Monroe, and Pike Counties, PA.

Requirements

Bachelor’s degree from an accredited college or university with a major in Human Services or Business Management
At least 3 years of experience in a human services agency, including experience with: Supervision of employees, Direct service, Program planning
Ability to effectively use computers, technology, and mobile devices
Strong written and verbal communication skills
Ability to support and implement RHD values and beliefs
Ability to engage participants and employees in effective, therapeutic, and healthy interactions
Ability to obtain required criminal record clearances
Valid Driver’s License, current vehicle registration, and access to a functional vehicle

Nice To Haves

Master’s Degree
Spanish-speaking skills
ASL skills

Responsibilities

Provide leadership, supervision, and direction to program staff.
Foster an organizational culture focused on professionalism, quality care, employee engagement, empowerment, and RHD’s values.
Oversee and participate in recruitment, hiring, onboarding, training, performance evaluation, and disciplinary processes.
Partner with Human Resources to address staffing needs and fill vacancies.
Develop and monitor program metrics to support quality staff performance, oversight, and development.
Help employees understand organizational initiatives and how those initiatives connect to Crossroads’ services.
Build a collaborative environment where employees feel supported and empowered to provide high-quality services.
Promote a philosophy of working in partnership with participants and “walking beside” rather than “caring for” the people Crossroads supports.
Ensure services are trauma-informed, person-centered, recovery-oriented, and aligned with recognized best practices.
Collaborate with clinical leadership on initiatives designed to strengthen the quality of services.
Ensure individuals have current and appropriate treatment or service plans.
Help ensure participant needs are met while promoting the highest possible level of independence and recovery.
Support services that respect participant choice, dignity, strengths, and self-determination.
Promote meaningful community participation and access to appropriate housing and supports.
Ensure the program adheres to applicable regulations, funder requirements, and organizational standards.
Monitor required regulatory documentation for accuracy, completeness, and timeliness.
Maintain quality assurance processes across program operations.
Communicate important funder and government information to program staff.
Participate in funder or government meetings as requested.
Ensure confidentiality and compliance with HIPAA and organizational policies.
Support continuous quality improvement throughout the program.
Provide oversight of the overall financial health and operations of the program.
Oversee and authorize program financial processes, expenditures, and transactions.
Monitor accounts payable, payroll, participant funds, and other financial activities.
Help ensure services have current authorizations and required documentation.
Partner with program, service coordination, and revenue cycle teams to support accurate and timely billing.
Assist with resolving outstanding or unpaid services and claims.
Ensure electronic health record documentation is completed accurately and according to established requirements.
Balance service quality with responsible operational and financial management.
Develop positive relationships with community stakeholders and funding partners.
Help ensure Crossroads services remain responsive to the needs of individuals throughout Carbon, Monroe, and Pike Counties.
Collaborate with RHD clinical, quality, HR, finance, and operational teams.
Represent the program professionally within the organization and community.
Advocate for high-quality, recovery-oriented services for individuals living with serious mental illness.